General Manager

Key Responsibilities

Leadership & Strategy

• Lead end-to-end business operations and retail strategy
• Drive yearly sales targets, brand growth, and profitability
• Maintain high standards of luxury customer experience and brand presentation

Retail Operations Management

• Oversee daily showroom operations, sales floor performance, and staff productivity
• Ensure compliance with UAE regulations, gold/jewellery standards, and internal policies
• Supervise POS operations, pricing updates, reporting, and stock accuracy

Sales Growth & Customer Experience

• Lead high-value sales and manage VIP/VVIP clients
• Train teams on luxury selling techniques, upselling, and customer engagement
• Analyse sales performance and market trends to boost revenue

Inventory, Procurement & Merchandising

• Manage entire inventory cycle: receiving, tagging, barcoding, transfers, stock counts
• Maintain strong relationships with suppliers, manufacturers, and consignment partners
• Approve purchasing decisions, pricing, and margins

Financial & Business Management

• Oversee P&L, budgeting, cost control, and financial planning
• Approve vendor payments, settle accounts, and track profitability
• Maintain audit-ready financial and inventory documentation

Marketing & Brand Development

• Support digital campaigns, product launches, and promotional events
• Ensure world-class showroom visuals and brand identity

Team Leadership & Development

• Lead and mentor a young and motivated sales & operations team
• Conduct training on jewellery knowledge, customer service, and sales skills
• Oversee staffing, performance evaluation, and team development

Qualifications & Requirements

• Arabic-speaking candidates strongly preferred
• Male or female applicant’s welcome
• Young, energetic, and dynamic leadership style
• 10+ years of experience in the jewellery industry (gold, diamonds, gemstones)
• Minimum 5 years in a General Manager or Senior Leadership role
• Strong technical understanding of valuations, gold pricing, and certifications
• Experience handling high-value retail clients and VIP relationships
• Strong background in inventory systems (POS/ERP), consignment, and stock control
• Proven ability to drive sales, manage teams, and grow a luxury retail brand
• Excellent communication, leadership, and problem-solving skills
• Bachelor’s degree required; MBA preferred

Job Type: Full-time

Education:

• Master's (Required)

Experience:

• jewelry: 10 years (Required)

Language:

• arabic (Required)
• English (Required)

License/Certification:

• daimond (Required)

Willingness to travel:

• 50% (Preferred)