General Manager

Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Our Opportunity

We are seeking a General Manager to take full operational responsibility.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.

• Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
• Take personal ownership for the strategic growth of 8-10 key customer accounts
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
• Ensure an effective flow of communication with all personnel involved in the follow-up of customer service and shipping/receiving duties
• Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
• Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
• Maintain a detailed awareness of daily KPI’s with regards to sales and operations performance
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of

What We Are Looking For

Our ideal candidate has experience managing both sales and operations, ideally in a company based on a distribution model. Knowledge of building materials, specifically related to cabinetry or the kitchen and bath market is highly preferred. This person should have strong business acumen and experience working with reporting, financial statements (with a strong focus on P&L reporting) and driving profitabiliy for a large region.

• Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
• A commercial or sales-driven mindset, optimally including leadership in sales
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
• KPI-oriented, well organized, with superior communication aptitude

Compensation and Benefits

• Competitive market-based salary plus annual bonus
• Monthly car allowance plus fuel and business expense reimbursement
• A comprehensive group insurance plan including medical, dental, vision, long-term and short-term disability insurance, life insurance, etc.
• Employee Stock Purchase Plan with company matching
• 401(K) with employer matching
• Company cell phone
• Paid vacation, 9 paid annual holidays, and sick days

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