General Manager-Europe ( F&B \ Amusement Park)

Leo & Loona Its hiring
Position: Assistant General Manager
Location: UAE
Candidate must speak at least one Balkan language (e.g., Albanian, Serbian, Bosnian, Croatian,Macedonian...)

About Leo & Loona
Leo & Loona is a leading destination for family fun, offering immersive play areas and high-quality dining in a vibrant, child-friendly environment. As we open our new Dubai location, we are seeking a strong, service-driven leader to support our growing operations.

Why We’re Hiring
To support our expansion and ensure top-level service, we're looking for an experienced Assistant General Manager to assist the General Manager with daily operations, team leadership, guest satisfaction, and performance management.

Role Overview:
The AGM will lead operations, manage and develop staff, maintain safety and quality standards, control costs, and drive revenue. This role is hands-on, guest-focused, and strategically important.
Key Responsibilities
* Operational Management
Oversee park and café operations
Ensure safety, hygiene, and SOP compliance
Drive process improvements
* Team Leadership
Hire, train, certify, and evaluate staff
Foster a collaborative, high-performance culture
Lead coaching and mentorship
* Customer Experience
Ensure exceptional guest service
Address feedback and reduce negative reviews
Increase return rates and guest loyalty
* Financial Oversight
Monitor and manage revenue, costs (including beverage and food), utilities
Analyze P&L and suggest efficiency measures
Deliver reports and development plans
* Administration & Compliance
Maintain accurate documentation, logs, and training records
Ensure safety standards, licenses, legal and mall compliance
Coordinate mall relations, marketing activations, and joint events
Expected Results
95% of revenue plan achieved within 3 months; 100% within 6 months
Certified staff trained in Bitrix24, CRM, menu knowledge, SOP
Beverage and food cost maintained within set limits
Staff turnover, injuries, and audit violations within target
100% compliance in logs, cash handling, and legal documentation
Internal motivation and KPI system implemented successfully
Candidate Profile
✅ Experience & Skills
5+ years in HoReCa, entertainment, or hospitality leadership
Strong in operations, cost control, and team development
Proficient in CRM, Bitrix24, POS, and task management tools
Excellent in communication, planning, and analytical thinking
Resilient, ethical, proactive, and passionate about family-oriented service

Why Join Leo & Loona?
Lead in a fun, fast-paced, and supportive environment
Be part of an expanding brand in one of top locations
Career growth opportunities with a values-driven team

Send your CV to: hr@zamania.ae
Be part of the magic – bring joy, leadership, and heart to Leo & Loona

Job Type: Full-time