General Manager, Kohler Services

Work Mode: Onsite

Location: Onsite four days per week – Kohler, WI

Opportunity

The General Manager of Kohler Services is responsible for leading the strategic direction, growth, and operational excellence of Kohler’s Services business, with a core focus on leading the Kohler Owned Home Services locations and building and optimizing a high-performing dealer network. This executive role is charged with developing innovative service capabilities, expanding into new business verticals, and delivering exceptional consumer experiences through differentiated go-to-market strategies.

This leader will be entrepreneurial, data-driven, and consumer-obsessed—identifying opportunities beyond the core KBA business to position Kohler Services as a market leader in home improvement and installation services across North America.

SPECIFIC RESPONSIBILITIES

• Lead Kohler’s Owned Home Services locations and dealer channel strategy cultivating high impact relationships to drive growth, profitability and customer experience excellence.
• Oversee the expansion and performance of dealer network, to unlock competitive advantage and accelerate market penetration.
• Identifies major new growth opportunities adjacent to, but outside of the core Kohler business model to expand the reach, capabilities and growth potential of the corporation.
• Identify, select and maintain high performance of top external agencies in the areas of creative development and lead generation.
• Build and maintain high-impact relationships with strategic accounts to unlock competitive advantages and accelerate consumer outreach.
• Champion new business models, product offerings, and service capabilities that differentiate Kohler in the marketplace.
• Oversee COE resources to create best training, sales and installation practices and programs to implement across the dealer network.
• Develop and employ advanced predictive analytics modeling to gain strategic advantage in market.
• Set and monitor KPIs across dealer performance, consumer satisfaction (NPS), and financial outcomes.
• Participate in executive reviews and business planning sessions to ensure alignment with corporate objectives.

Skills/Requirements

• Bachelor’s degree required. MBA preferred.
  
• Minimum of 10 years experience in all aspects of Executive Leadership and Sales, Marketing and/or Operations experience required.
  
• 5 years of P&L experience required.
Plumbing product sales and marketing experience preferred.

• Experience working with and expanding on dealer networks preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $191,750 - $311,550. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.