General Manager- Money exchange

General Manager – Money Exchange Company

Location: Doha, Qatar

Role Purpose

The General Manager (GM) is responsible for the overall leadership, strategic direction, governance, and operational performance of the Exchange House. The role ensures sustainable growth, profitability, regulatory compliance, risk management, and operational excellence across all business activities, including remittances, foreign exchange, payroll solutions, digital channels, and branch operations.

The GM will act as the primary liaison with Qatar Central Bank (QCB), banking partners, correspondent institutions, and key stakeholders while ensuring adherence to all applicable regulatory and compliance requirements.

Key Responsibilities Strategic Leadership

• Develop and execute the company's strategic and business plans.
• Drive revenue growth, market expansion, and customer acquisition initiatives.
• Identify new business opportunities, remittance corridors, digital products, and strategic partnerships.
• Lead innovation and digital transformation initiatives to enhance customer experience and operational efficiency.

Operations Management

• Oversee all exchange house operations, including foreign exchange, remittance services, branch operations, treasury, and customer service.
• Ensure efficient, secure, and accurate transaction processing across all channels.
• Establish and maintain operational policies, procedures, and internal controls.
• Monitor branch productivity, service standards, and operational performance.

Regulatory Compliance & Risk Management

• Ensure full compliance with Qatar Central Bank regulations and all applicable AML/CFT, sanctions screening, KYC, and financial crime prevention requirements.
• Maintain strong governance and risk management frameworks.
• Oversee regulatory reporting, audits, inspections, and compliance reviews.
• Ensure effective implementation of AML, compliance monitoring, and transaction surveillance programs.
• Liaise with regulators, auditors, and banking partners on compliance and governance matters.

Financial Management

• Lead budgeting, forecasting, and financial planning activities.
• Manage profitability, cost optimization, and operational efficiency.
• Monitor financial performance against approved business plans and KPIs.
• Ensure effective treasury and liquidity management.

Business Development

• Develop and implement customer growth and retention strategies.
• Expand corporate and retail customer relationships.
• Strengthen relationships with correspondent banks, exchange partners, and financial institutions.
• Monitor market trends, competitor activities, and emerging opportunities.

People Leadership

• Lead, coach, and develop high-performing teams.
• Build a culture of accountability, compliance, customer focus, and operational excellence.
• Oversee workforce planning, succession planning, and talent development.
• Ensure effective performance management across the organization.

Governance & Stakeholder Management

• Support Board reporting and strategic decision-making.
• Present business performance, risk, and compliance updates to shareholders and Board members.
• Maintain strong relationships with regulators, financial institutions, payment partners, and key stakeholders.

Key Performance Indicators (KPIs)

• Revenue Growth
• Net Profitability
• Branch Productivity
• Regulatory Compliance Score
• Audit Findings Closure Rate
• Customer Acquisition & Retention
• Transaction Growth
• Cost-to-Income Ratio
• Employee Engagement & Retention

Qualifications

• Bachelor's Degree in Finance, Banking, Business Administration, Economics, or related field.
• MBA or Master's Degree preferred.
• CAMS, ICA, CFCS, or equivalent AML/Compliance certification preferred.

Experience

• 15+ years of experience in Banking, Foreign Exchange, Remittance, Fintech, or Financial Services.
• Minimum 5 years in a senior leadership role (GM, COO, DGM, Country Head, Head of Operations).
• Proven experience managing exchange house operations, remittance services, and branch networks.
• Strong understanding of AML/CFT, KYC, sanctions compliance, and regulatory frameworks.
• Experience dealing with regulators, banking partners, and external auditors.

Preferred Industry Background

• Exchange Houses
• Remittance Companies
• Foreign Exchange Companies
• Digital Payment Providers
• Retail Banking
• Fintech & Payment Services

Key Competencies

• Strategic Leadership
• Regulatory & Compliance Management
• P&L Management
• Treasury & FX Operations
• Risk Management
• Business Development
• Stakeholder Management
• Change & Transformation Leadership
• People Management
• Decision Making & Problem Solving

Application Question(s):

• How many years of experience do you have in Money exchange?

Work Location: In person