General Manager - Operations and Business Development

Job Summary

The GM - Operations holds the highest operational leadership position and is responsible for the overall efficiency, profitability, and scalable growth of the entire institute's operations across all current and future states. This role reports to the CEO/COO/Director.

Role and Responsibilities

• Expansion Strategy: Lead the operational planning and execution for expansion into 10 new states, including market mapping, regulatory compliance in new regions, and center launch timelines.
• Operational Blueprint: Design and approve the Standard Operating Procedures (SOPs) for all critical functions (e.g., Center Management, Enrollment, Logistics, Trainer Onboarding, B2B project execution) to ensure uniformity across all states.
• Technology & Systems: Define the strategy for operational technology (e.g., LMS, CRM, ERP for operations) to support multi-state scale and ensure seamless data flow.
• Budget Oversight: Own the overall operations budget for all centers and states, focusing on cost control and resource optimization.
• P&L Responsibility: Hold ultimate accountability for the operational P&L for the Operations function, ensuring centers are profitable and meet established targets.
• Vendor Strategy: Negotiate and manage high-level, national/multi-state contracts for infrastructure, technology, and key vendors to leverage scale and secure cost efficiencies.
• Performance Monitoring: Define and track Key Performance Indicators (KPIs) for all state-level and center-level operations (e.g., facility utilization, audit scores, operational turnaround time, learner experience feedback).
• Quality & Compliance: Ensure 100% compliance with all statutory, regulatory, and affiliation requirements across all operating states, anticipating future needs for expansion states.
• Risk Management: Identify and mitigate high-level operational risks (e.g., facility issues, major B2B contract delivery risks, regional regulatory changes).
• Team Leadership: Supervise and mentor the Operations Managers (or State/Regional Heads of Operations), driving a culture of continuous improvement and operational excellence.
• Inter-Departmental Alignment: Act as the primary liaison between Operations and other key functions (Sales/BD, Finance, Academics/Curriculum) to ensure seamless delivery, particularly for large B2B contracts.
• Talent Development: Define the organizational structure and staffing requirements for the Operations team across all existing and future states.
• Provide direct strategic oversight to In-Center Sales and Digital Marketing teams across Techbyheart and Skillpods.
• Ensure alignment between marketing campaigns and sales objectives for lead generation and conversion.
• Review performance metrics, campaign outcomes, and sales funnels to optimize revenue performance.
• Guide teams in planning digital campaigns (SEO, SEM, social media, paid ads) and converting leads effectively
• Establish performance-driven processes for lead management, nurturing, and customer retention

Qualifications & Experience

• Master’s Degree in Business Administration, Operations, or related field.
• 6+ years of proven experience in multi-location operations management, preferably in the education, training, or service industry.
• Strong understanding of operational systems, budget management, and compliance frameworks.
• Proven track record in team leadership, P&L management, and large-scale expansion.
• Experience integrating sales and marketing strategies within an operational framework is highly desirable.

Skills & Attributes

• Strategic thinker with a strong operational execution mindset.
• Excellent leadership, communication, and stakeholder management skills.
• Data-driven approach with strong analytical capabilities.
• Hands-on experience in digital transformation, ERP/LMS/CRM integration, and team scaling.

What We Offer

• A leadership role with high strategic influence.
• Opportunity to drive large-scale, multi-state growth initiatives.
• Dynamic work environment with cross-functional exposure.
• Competitive salary package and performance-linked benefits.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Experience:

• Operations and Business Development: 5 years (Required)
• Digital marketing: 5 years (Required)
• Sales and Marketing: 5 years (Required)

Language:

• English (Required)

License/Certification:

• Ed-Tech industry Experience (Required)

Work Location: In person