General Manager - Restaurant

As the General Manager, you will be in charge of (1) total café operations, (2) team development, (3) customer relations & retention, and (4) profitability. The success of the café will rest on your shoulders and your ability to get the greater team to work together with a common vision. Key focus areas for the General Manager include…

• Total Café Performance across KPIs (Sales, Labor, COGs)
• FOH Customer Experience
• Product Offerings (Selection & Stocking)
• Culture
• New Customers (Getting & Retaining )

Goals:
(Will impact your success and advancement)

• Labor & COGS
• Employee Retention
• Customer Reviews
• Health Inspection
• Audits
• Staffing

Skills Required:

• Very comfortable with math and conversions
• High attention to detail
• Strong leadership and communication
• High emotional intelligence and team empathy
• Organized and detail-oriented
• Sales-driven and results-oriented
• Able to work calmly under pressure and in a fast-paced environment
• Ability to inspire and educate both staff and customers
• Extremely organized and process-oriented
• Excellent written communicator in both messages & email

Certifications & Technology:

• ServSafe Manager (required)
• Restaurant 365 reporting (nice to have)
• Google Sheets / Excel (comfortable in using)

Job Description:

Daily Operations & Leadership

• Oversee all aspects of restaurant operations during open hours, including food prep, service, cleanliness, and closing procedures.
• Create the plan for the day & week.
• Create and manage employee shift schedules to ensure appropriate coverage.
• Maintain a visible presence on the floor and in the kitchen to lead by example.

Team Management & Development

• Recruit, hire, train, and onboard new team members.
• Motivate and manage team performance, address issues promptly and fairly.
• Foster a positive, inclusive workplace culture with high morale and accountability.

Customer Experience

• Build relationships with excellent service and hospitality at all times.
• Resolve customer complaints or concerns quickly and professionally.
• Promote a welcoming atmosphere aligned with Clean Eatz values.

Financial Oversight

• Monitor daily sales and labor reports; manage food and labor costs.
• Enter invoices, track inventory, order supplies, and manage vendor relationships.

Cleanliness, Safety & Compliance

• Ensure compliance with local health codes, food safety standards, and labor laws.
• Train staff on safety, sanitation, and emergency protocols.
• Maintain equipment and facilities in safe working order.

Local Marketing & Promotions

• Execute store-level & local marketing initiatives (specials, holidays, events).
• Respond to reviews.

Reporting & Communication

• Report store performance to the Regional Manager or owner.
• Communicate updates, goals, and feedback to staff effectively.

Café hours are 11:00am – 7:00pm weekdays, and 11:00am – 3:00pm weekends.

We are a rapidly growing company and looking for General Managers to work across the Greater Cincinnati Area and other locations in the future - so come GROW WITH US!

From the owners: We are committed to helping individuals reach their goals – and that includes YOU! We spend a lot of time at work and we want to create an environment that you enjoy showing up for and also helps you meet your own personal and career goals. We are looking for team members that are driven and dependable, as we have goals to promote within our organization. Communication is a key ingredient to our success, and we promise to be clear about what we need and we ask that you do the same. We truly look forward to welcoming you to our Clean Eatz family!

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Management: 2 years (Preferred)

License/Certification:

• ServSafe (Preferred)

Work Location: In person