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General Manager (Silent-Aire Mission Critical Systems)

South Bend, United States

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive Pay
Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision
Paid holidays, paid vacation days, and paid sick time
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

Who we are

Founded in 1994, Silent-Aire is a technology-driven company that designs, engineers, and manufactures hyperscale cooling and modular data center solutions. Silent-Aire employs over 3000 people, with a total of 13 manufacturing facilities and over 1 million sq/ft of capacity in Edmonton, Alberta; Gilbert, Arizona; and Dublin, Ireland. There are sales/service centers in Seattle, Washington; Boardman, Oregon; Ashburn, Virginia; and Dublin, Ireland. Since May 2021, Silent-Aire has been a part of Johnson Controls' Data Center Solutions group. To learn more, please visit https://www.silent-aire.com/.

Position Summary:

We are seeking a highly skilled and collaborative Regional General Manager to oversee a team of mission critical data center technicians across multiple sites within the region.

We are ideally looking to hire someone who resides in CST.

What will you do:

The Regional General Manager at Silent-Aire/Johnson Controls is responsible for consistent execution of commissioning, operations, service, warranty, and aftermarket activities while ensuring efficiency, quality, and customer satisfaction. The General Regional Manager will serve as a key liaison between field teams, internal stakeholders, and external clients.

How you will do it:

Lead, mentor, and develop a regional team of mission critical data center technicians
Foster a culture of teamwork, accountability, safety, and continuous improvement
Ensure proper workforce resource planning, scheduling, and resource allocation across projects
Manage region in alignment with company standards
Monitor KPIs, performance metrics, UKG timesheets and idle time, compliance with safety, quality, and documentation protocols.
Ensure escalation processes are followed, and issues are resolved promptly.
Act as the primary point of contact for projects managers, internal leadership, and clients regarding regional field activities
Build and maintain strong relationships with external and internal stakeholders to ensure high satisfaction and communication flow
Drive standardization and best practices across sites to optimize efficiency and reduce work
Support training programs and technical upskills for field staff
Identify and implement process improvements in safety, quality, and productivity and share with other regional general managers

What we look for:

5+ years of experience in data center, mission critical, or related technical services
3+ years of leadership or managerial experience overseeing regional or multi-site technical teams with the ability to motivate and develop teams
Strong knowledge of mission critical infrastructure (AHU, power, cooling, controls, etc.)
Proven ability to manage field resources in a fast-paced, high-stakes environment
Excellent communication and interpersonal skills for internal collaboration and external client engagement with a customer-centric approach
Strong organizational and problem-solving skills with the ability to adapt and manage competing priorities
Proven track record of improving operations
Proficiency in Microsoft Office and familiarity with service management software is a plus
Travel regionally as required (up to 70%)

Preferred:

Bachelor’s degree in engineering, technical management, or related field
Experience with commissioning, IST, service, warranty, aftermarket support for mission critical
Project management certification (PMP) or similar credential or experience is a plus

HIRING SALARY RANGE: $86,000-115,000 (Salary to be determined by the education, experience, knowledge, skills, and
abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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