General Manager - Turkey

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

Job Description

We are seeking an experienced General Manager to lead our regional logistics operations across Turkey. This senior leadership role is ideal for a dynamic logistics professional with deep expertise in supply chain management, operational excellence, and market expansion. The General Manager will oversee strategic planning, financial growth, and operational performance to drive sustainable success and regional competitiveness.

Key Responsibilities

Strategic & Operational Leadership

• Lead overall strategy, operations, and profit growth for logistics activities across Turkey;
• Develop and execute a 3–5 year regional logistics strategy, covering market entry, network optimization, and new business lines (e-commerce logistics, cold chain, cross-border solutions);
• Oversee warehousing, transportation, customs clearance, and last-mile operations to achieve cost efficiency and service excellence;
• Drive continuous improvement and ensure compliance with regional trade, customs, and labour regulations.

Business Development & Client Management

• Lead negotiations with key accounts and expand the regional customer base;
• Build and maintain strong relationships with strategic clients, ensuring high satisfaction and retention;
• Identify opportunities for new partnerships and revenue growth across multiple logistics verticals.

Financial & Performance Management

• Manage full P&L responsibility for the region, ensuring profitability and sustainable growth;
• Implement lean management practices to optimize cost structures and improve operational efficiency;
• Establish and monitor key business metrics to track regional performance and ROI.

People & Culture Leadership

• Build and develop a high performing, culturally aligned team;
• Mentor and grow local leadership talent to ensure long-term organizational capability;
• Foster collaboration, engagement, and a sense of belonging across cross-border teams.

Risk & Compliance Management

• Ensure compliance with customs, trade, and transport regulations;
• Develop and maintain contingency plans for potential risks such as geopolitical shifts and supply chain disruptions.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, or Business Administration (Master’s preferred);
• 10+ years of experience in logistics or supply chain management, including 5+ years in regional or senior leadership roles;
• Proven expertise in building and scaling logistics networks (warehousing, fleet, distribution);
• Strong understanding of Turkey market dynamics and customs procedures;
• Hands-on experience with TMS/WMS systems and logistics analytics tools;
• Skilled in leading multicultural teams across diverse markets;
• Strategic thinker with the ability to make decisions in complex, regulated environments;
• Fluent in English; Turkish proficiency is an advantage.

What We Offer:

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.