General Project Manager

Location: New Delhi

Qualification: B.Tech in Civil/Mechanical/Electrical (Mandatory)

Experience: 15–20 years in large-format commercial/industrial property operations

Role Summary

We are hiring a General Manager – Technical Services & Facilities to take full ownership of technical operations across a 900,000 sq. ft. completed industrial development in Central Delhi. This is a hands-on senior role requiring team management, task prioritization, SOP execution, vendor coordination, and day-to-day delivery oversight.

This role entails defining strategy and build systems and also responsible for ensuring the systems already defined (SOPs, KPIs, KRAs, AMC protocols, fit-out timelines, vendor SLAs) are followed rigorously, efficiently, and within set timelines.

Key Responsibility Areas

Team & Task Management

• Lead a team of in-house engineers, technicians, and facility staff across multiple services (electrical, HVAC, STP, plumbing, civil, etc.)
• Allocate daily/weekly tasks, set priority-based targets , and run structured morning briefings and weekly planning meetings
• Ensure team members are aware of their KRAs , timelines, and escalation paths — and deliver against them consistently
• Maintain team morale, discipline, shift scheduling , and ensure accountability across all internal and outsourced staff

SOP & KRA/KPI Execution

• Ensure all technical Standard Operating Procedures (SOPs) and task checklists are followed without deviation
• Monitor daily, weekly, and monthly KPI targets for breakdowns, response times, AMC logs, utility uptime, and tenant fit-out SLAs
• Escalate non-compliance and repetitive gaps in task performance to senior leadership with recommended corrective actions
• Maintain clear documentation and logs for every service line under your supervision

Facilities Oversight (Ongoing)

• Ensure smooth functioning of STP, HVAC, DG sets, fire systems, elevators, BMS, and water systems
• Keep all utility and technical systems compliant, operational, and audit-ready at all times Maintain checklists, logbooks, and dashboards for every major asset and system
• Ensure a zero downtime culture through preventive maintenance and fast-response protocols.
• Oversee and sign off on fit-out approvals. Approve technical drawings, monitor ongoing works, ensure safety compliance, and proper handovers

Vendor Management & RFP/Rate Control

• Ensure all vendors meet SLA commitments , timelines, material specs, and reporting protocols
• Approve RFPs, rate comparisons, work orders , and ensure timely release of jobs with clear deliverables & evaluate new vendor proposals, escalate rate discrepancies, and negotiate where required

Compliance, Safety & Reporting

• Ensure all technical operations comply with Delhi’s building, fire, electrical, and water laws
• Maintain an always-ready folder of licenses, NOCs, AMC certificates, inspection logs, and safety checklists
• Run monthly reporting to senior management , including site KPIs, vendor reports, escalations, and risk items

Continuous Improvement, CAM Optimization & Asset Enhancement

• Actively monitor and optimize Common Area Maintenance (CAM) costs through strategic vendor negotiations, manpower allocation, AMC structuring, and utility efficiency
• Identify and implement new technologies, systems, and energy-saving methods to reduce operational costs without compromising tenant experience
• Proactively suggest improvements to infrastructure, cleanliness, lighting, air quality, aesthetics , and service standards to make the property more attractive to current and prospective occupiers
• Conduct quarterly reviews of OPEX vs. NOI impact , and propose changes that directly contribute to improved building valuation and tenant retention

Design & Engineering Coordination

• Coordinate with architects, structural engineers, MEP consultants, and landscape designers.
• Review and approve technical drawings, BOQs, and design documents.
• Ensure value engineering and optimization of design for cost-effectiveness and sustainability.

Construction Management

• Supervise site execution teams and monitor progress against plans.
• Review contractor performance and resolve technical issues on site.
• Ensure implementation of best practices in construction methodology and safety standards.

Financial Management

• Prepare project budgets, cost estimates, and cash flow projections.
• Monitor project expenditures and ensure cost control.
• Approve variations and change orders within defined authority limits.

Must-Have Skills & Experience

• 15+ years in technical operations or facilities management across commercial or industrial assets (residential-only not preferred)
• Experience managing teams of 10+ across shifts , vendors, and multiple services (MEP, STP, AMC)
• Strong command over task delegation, timeline planning, weekly/monthly execution cycles
• Capable of preparing and reviewing RFPs, work orders, BOQs, rate comparisons
• Ability to lead on-ground teams while maintaining visibility, discipline, and documentation
• Familiar with Delhi’s compliance landscape: DFS, DJB, DISCOM, MCD/DDA, Pollution Board