General Service Support - Graduate

Job Title

General Service Support - Graduate

Job Description

Location: Jeddah, KSA

Start date: September 2025

Contract: 1 year

As a Services Support Graduate you will become a part of Health Systems Services Delivery team in KSA that is highly energized and eager to win. In this team, we value diversity among team members, ownership, out-of-the-box thinking and ideas to strengthen our marketing strategy. We closely collaborate with other functions to deliver the best possible support for our customers and patients. By having you in this team we will ensure continues improvement approach on ‘best in class’ service quality to our consumers on daily basis.

Your role:

• Install Philips Healthcare (PH) equipment according to standards with respect to quality and installation time as set by PH

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

• Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

• Being a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
  

You're the right fit if:

• You are a post-2023 Bachelor / Master graduate of Biomedical Engineering, Electrical Engineering or equivalent

• Have experience in maintenance and troubleshooting of technical complex systems as an asset

• Fluent in English, verbal and written in addition to local language

• Customer-oriented

• Available for business trips (driving license needed) inside the KSA

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences , At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.

This is in addition to:

A 12-month program that will provide a unique opportunity to gain valuable skills in a supportive environment. In addition, the ability to grow within a multinational company and to understand the processes and structure of Health Tech Business. You can join the company that values the interaction between technology and people, while working on challenging projects.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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