General Services Director

Job Purpose

General Services Director will lead and manage all functions related to workplace support & administrative services, government relation, and warehouse operations, ensuring that the organization adheres to regulatory requirements and maintains high standards of operational efficiency. This role involves overseeing office administration, facility management, fleet management, and warehouse operations, ensuring seamless support for all organizational needs. The incumbent is responsible for the strategic leadership and operational management of the Documentation Center, ensuring the preservation, organization, and accessibility of valuable records and historical materials

Position Accountability Description

Strategic Leadership:

1. Formulate and execute a comprehensive workplace support services strategy that aligns with Dammam Airport’s vision, mission, and strategic goals.

2. Drive strategic initiatives to enhance operational capabilities, including the integration of advanced technologies for inventory and facility management.

3. Define key performance indicators (KPIs) for ongoing performance assessments and optimization strategies.

4. Develop and implement a comprehensive strategy for the Archives and Documentation Center, aligned with the organization's mission and objectives.

Operational Excellence:

5. Direct the identification and fulfillment of furniture and equipment needs based on workspace requirements, expansions, and renovations.

6. Lead the accurate inventory management of office furniture and equipment, coordinating delivery, installation, setup, and maintenance.

7. Drive the provision and maintenance of media and sound systems, and manage fleet allocations and upkeep.

8. Oversee the administration and upkeep of Dammam Airport’s fleet, including vehicle incidents and government procedures.

9. Manage the effective provisioning of workplace services such as postal, courier, archiving, and office equipment.

10. Lead the regular cleaning and maintenance of office spaces, restrooms, and common areas in collaboration with facilities and contractors.

11. Provide visionary leadership, inspiring staff to achieve excellence in archival practices and customer service.

Stakeholder Management:

12. Collaborate with internal stakeholders, including Operations, Finance, and Technical Affairs teams, to align workplace support strategies with business objectives.

13. Foster relationships with external stakeholders, including suppliers and service providers, to enhance service delivery and operational efficiency.

14. Represent Dammam Airport in industry forums and conferences to stay updated on emerging trends and best practices in facility management.

15. Facilitate access to archival materials for researchers, staff, and the public, while ensuring their protection.

16. Collaborate with departments to establish and maintain effective records management systems.

Team Leadership and Development:

17. Lead, mentor, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.

18. Set clear performance expectations and provide regular feedback and support to team members.

19. Implement training programs to enhance the skills and knowledge of the general services team.

Financial Management:

20. Develop and manage the general services budget, ensuring efficient allocation of resources.

21. Monitor financial performance, identify cost-saving opportunities, and implement measures to achieve financial targets.

22. Prepare budget reports for review by senior management, providing insights and recommendations for financial planning in general services.

Risk and Compliance Management:

23. Ensure compliance with all regulatory requirements and industry standards related to workplace support and warehouse management.

24. Conduct regular audits and assessments to ensure adherence to workplace support policies and procedures.

25. Develop and implement strategies to mitigate risks associated with general services operations.

Innovation and Continuous Improvement:

26. Drive innovation in workplace support and warehouse management practices through the adoption of new technologies and best practices.

27. Continuously assess and improve processes to enhance efficiency and effectiveness.

28. Encourage a culture of continuous improvement, actively seeking feedback and implementing ideas for enhancement

Minimum Job Requirements

Bachelor’s degree: In Business Administration, Facility Management, Logistics, or a related field.

Relevant Experience Minimum 12 years of total experience in facility management, logistics, or similar field, with a significant portion in a management or leadership role.

Preferred : Certified Facility Manager (CFM)