Generalist - HR Service Delivery

Job Description

Overview

We are seeking a high-potential individual to join our HR Service Delivery team. This role requires exceptional attention to detail, strong analytical skills, and the ability to draw insights from data to drive operational excellence. The individual will act as the sole HR Operations Partner for Korea, while also supporting insurance administration and process improvements across Asia.

Your role

Insurance Administration

• Transition all insurance-related processes for Hong Kong, Korea, Singapore, and Malaysia to self-ownership, ensuring full documentation and operational readiness.

• Create SOPs and governance mechanisms for insurance management; streamline processes for efficiency.

• Ensure all insurance data is migrated and managed within Workday and ServiceNow with no exceptions.

• Maintain 100% data accuracy through validation checklists and quarterly audits.

• Design and implement processes for managing insurance invoices, adjustments, and medical shortfalls.

• Build strong vendor relationships through regular check-ins and resolve all queries within agreed SLAs.

HR Operations for Korea

• Act as the primary point of contact for all Korea regional HR operations, ensuring seamless coordination among stakeholders.

• Drive standardization of Korea processes while leveraging the Shared Services team for efficiency.

• Serve as the trusted Operations Partner for the region, proactively resolving operational challenges and ensuring smooth service delivery.

Data Analysis

• Apply statistical methods to collect, review, and analyze HR & Insurance data while to draw actionable conclusions.

Employee Experience & Policy

• Optimize Job Data Change, Lifecycle, and Leavers processes to deliver a consistent and positive employee experience.

• Update policies and staff handbooks to enhance governance and accessibility.

• Support benefit harmonization initiatives across Asia.

HR Communications & Content Management - Manage HR Communications (staff communications) and publish updates on the company intranet, "Sphere," including Policy updates.

Governance & Audits - Perform regular audits of data, systems, and processes to ensure accuracy and compliance, and take corrective actions where needed.

About you

• Very good understanding of HRMS & Ticketing tools (preferably Workday & Service Now).

• Attention to Detail: Meticulous in checking data accuracy and ensuring compliance.

• Analytical Thinking: Ability to interpret complex data and derive meaningful insights.

• Communication Skills: Clear and effective in written and verbal communication; able to present data insights simply.

• Problem-Solving: Strong critical thinking and creativity to resolve challenges.

• Resilience: Works well under pressure and maintains composure in challenging situations.

• Customer Focus: Passionate about delivering exceptional service to internal and external stakeholders.

• Interpersonal Skills: Builds strong relationships across all levels.

• Proactive & Independent: Operates with minimal guidance and high autonomy.

• Confidentiality: Maintains discretion in handling sensitive information.

Reward & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.