Nexzentek

<div><div><div><div><div><div><div><div><div><div><div><div><ul><div><div>Job Openings:
<div>1</div><br>
</div></div><div><div>Experience:
<div>9-10</div><div>
Yrs</div><br>
</div></div><div><div>Published On:
<div>May 14, 2026, 02:08 pm</div>
</div></div></ul></div></div></div></div><div></div><div><p>Job Description</p>
<div><p>Job Title/Designation: <b>Genesys Business Analyst</b></p><p></p><p><b><br>
Location: Hartford, CT, Springfield, MA or Boston, MA</b></p><p></p><p><b><br>
Responsibilities:</b></p><p>
Lead call driver analysis, identify high-volume intents, design call deflection strategy, define self-service roadmap, run CX workshops, align transformation outcomes with business KPIs (AHT, FCR, CSAT), recommend process simplification, drive value realization</p><p></p><p><b><br>
Indicative Skills:</b></p><p>
CX strategy, process optimization, contact center analytics, Genesys Cloud, stakeholder management</p></div>
</div></div></div><div><div><div><div><div><div><p>Skills</p>
<ul><li>Business Analyst
</li><li>Contact Center Support
</li><li>Genesys
</li><li>Genesys Cloud CX
</li></ul></div><div></div><div><p>Work Location</p>
 <div></div><div>Hybrid (Boston, Massachusetts, Massachusetts, United States)</div></div></div></div></div></div></div></div></div></div></div></div></div>

Genesys Business Analyst

Join Nexzentek and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.