German-Speaking Customer Service Representatives

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo.
You will handle inbound calls only, supporting international customers in a professional and structured environment.

Job Role

• Handle inbound customer calls in German
• Assist with inquiries related to services, accounts, or bookings
• Follow internal processes and service quality standards
• Communicate clearly and professionally in German, with some English use when needed

Responsibilities

• Deliver a high level of customer satisfaction
• Accurately log and update all call information
• Attend training sessions and meet KPIs
• Collaborate with team leads and internal support teams

Requirements

• German language level: Minimum B2
• English language level: Minimum B1
• Must be able to work on-site in New Cairo
• Graduates of any age are welcome to apply
• Dropouts must be aged 27 or above

Shifts

• Males: Rotational shifts 24/7
• Females: Rotational shifts up to 2:00 AM

Benefits

• Salary: Up to 34,000 EGP NET/month
• Transportation provided
• Full medical and social insurance
• Paid training included
• Career development in a global work environment
• Two days off per week

Interview Process

• Pre-Assessment – Online via QuickfirmX
• Final Interview – Conducted onsite or online, based on Teleperformance’s internal requirements and request

Speak German? Looking for a well-paid, stable career opportunity in New Cairo?
Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.

Job Type: Full-time

Pay: Up to E£34,000.00 per month

Application Question(s):

• Are you authorized to work in Egypt? (Yes / No)
• Are you currently residing in Egypt? (Yes / No)
• Are you able to work on-site in New Cairo? (Yes / No)
• Have you interviewed with Teleperformance within the last 3 months? (Yes / No)
• What is your German language level? (B1 / B2 / C1 / Native)
• What is your English language level? (A2 / B1 / B2 / C1)
• Are you willing to work rotational shifts (including nights and weekends)? (Yes / No)
• For females: Are you able to work rotational shifts up to 2:00 AM? (Yes / No)
• Are you a graduate? (Yes / No)
• If not, and you are a dropout, are you 27 years or older? (Yes / No)
• Are you able to commit to full-time employment with Teleperformance? (Yes / No)
• Do you agree to be contacted by QuickfirmX regarding your application via email, phone, or WhatsApp?

(Yes)
(No)