GFF Customer Service Representative

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Job Description:

Job Description

Job Summary:

This role is responsible for managing domestic and international shipment coordination, providing rate quotes, resolving customer inquiries, and supporting time-sensitive logistics operations. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and experience in customer service.

Responsibilities:

• Handle inbound/outbound calls and emails for shipment tracking, rate quotes, and pickup scheduling.
• Track shipments and resolve issues like delays, damages, or losses.
• Support customers with shipping queries
• Handle email cases, and urgent shipment escalations with service centers.
• Assist with status inquiries for cross-border shipments.

Qualifications:

• Bachelor’s degree and experience in customer service.
• Strong communication, problem-solving, and multitasking skills.

Shift of operations:
Morning Shift/Night shift with a 5 days work week (Monday-Sunday).

Mandatory rotation within shifts.

Mandatory work from office.

Employee Type:

Permanent

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