Global Business Change Specialist

KEY responsibilities

• Partner with senior leaders and all key stakeholders across NTT GDC functions to shape future-state operating models, processes, and digitally enabled ways of working aligned with Strategy Realization Office goals.

• Provide structured, independent analysis to support strategic choices, including options appraisal, benefits assessment, delivery feasibility, and technology implications.

• Help define and evolve the Strategy Realization Office service offering, standards, and ways of working—contributing directly to how the SRO supports the business.

• Define and evolve program-level playbooks and blueprints that enable repeatable, scalable change—balancing structure with flexibility in fast-moving, ambiguous environments.

• Establish clear, practical program frameworks that support incremental delivery (small capabilities, clear outcomes, measurable wins) that compound over time into sustainable enterprise change.

• Support merger, growth, and integration initiatives by ensuring business and technology decisions are aligned to enterprise strategy rather than taken in isolation.

• Facilitate executive and senior leadership workshops to define problem and objectives , surface underlying issues, and align stakeholders around shared outcomes.

• Translate complex, ambiguous challenges—such as cross-functional dependencies, unmet expectations, or delivery risk—into clear problem statements and requirements.

• Lead organizational development and standardization discussions that balance global consistency with local operational realities.

• Support the definition of scopes and requirements for external specialist s, ensuring value for money, proportionate effort, and clear outcomes.

• Lead structured reviews of current-state processes, operating models, and supporting systems using a staged, pragmatic approach (baseline, define & decide, gap analysis, implementation options and phases, execution planning and execution recommendations and what success looks like in ‘steady state’).

• Apply a digital-first lens to business change—assessing how systems, platforms, data, and automation can simplify operations, improve control, and enable scale.

• Perform business-led fit-gap analysis between operational needs and system capabilities, with a strong bias toward standardization, simplification, and reuse.

• Support business systems audits during transformation, integration, or harmonization activity, including assessment of organizational fit, effectiveness, dependencies, and reporting alignment.

• Provide clear recommendations on system development or enhancement, or change based on business value, delivery risk, and long-term sustainability.

• Establish and maintain a living repository of business, program, and technology-enabled change blueprints using collaboration tools ( e.g. Teams, SharePoint).

• Define new playbooks where none exist—creating clear, repeatable approaches to complex change rather than relying on one-off solutions.

• Embed blueprinting as a core organizational capability to capture learning, improve governance, and enable cumulative, serial improvement over time.

• Contribute to building the Strategy Realization Office as a high-performing internal ‘services’ consultancy, shaping its tools, methods, and reputation over time.

• Use blueprints to support better decision-making, clearer accountability, and increasing organizational maturity.

• Contribute to structured change management approaches, drawing on established frameworks ( e.g. Kotter) and practical experience.

• Support the design and delivery of communications, training, and adoption plans that help leaders and teams understand what is changing, why it matters, and how it affects them.

• Work closely with senior leaders to pace and sequence change appropriately in complex, fast-moving environments.

• Define clear success measures, outcomes, and KPIs at the outset of program and initiatives.

• Monitor performance and adoption metrics to provide assurance, inform decision-making, and course-correct delivery where needed.

• Ensure processes and ways of working are efficient, repeatable, and clearly documented—creating a strong foundation for future digital enablement.

• Translate business needs into clear functional and service specifications to support procurement, commissioning, and specialist management.

• Perform other duties and ad hoc analysis as assigned by the management team.
  

K NOWLEDGE & ATTRIBUTES

• Able to define ambiguous problems, ask incisive questions, and translate strategic intent into viable , fundable, and deliverable change that is enabled by systems and technology.

• Highly experienced in engaging executive and senior stakeholders, bridging business, operational, and technology audiences without unnecessary complexity.

• Skilled in producing decision-focused artefacts such as process maps, programme and delivery plans, options appraisals, risk registers, budgets, and functional specifications that support both business and technology change.

• Not a technologist by trade, but confident in understanding what digital platforms, systems, data, and automation can enable; able to challenge, probe, and shape technology-enabled solutions pragmatically.

• Comfortable operating at strategy level with experience in financial modelling, market and investment analysis, and value-based decision support.

• Experienced in applying Lean or similar approaches to drive incremental, measurable improvement through structured problem-solving and delivery.

• Strong working knowledge of structured change frameworks, applied in practice to build momentum, secure buy-in, and embed sustainable outcomes.

• Balances delivery accountability, compliance awareness, and a clear focus on customer and business value.

• Collaborative, adaptable, and results-driven; confident in challenging the status quo and navigating uncertainty where solutions are not yet defined.

ACADEMIC QUALIFICATIONS & CER TIFICATIONS

• Bachelor’s degree in Business Administration , Finance, Operations, or a related field.
  

REQUIRED EXPERIENCE

• Significant experience (typically 7+ years) in business change, transformation, program shaping, internal consulting, or strategy execution roles.

• Experience working in complex (preferably global) organizations with multiple stakeholders and competing priorities.

• Strong background in operational change, program development, and organizational capability building.

• Experience contributing to the design or evolution of transformation offices, strategy realization functions, or internal consulting teams is highly valued.

• Experience supporting procurement, commissioning, and management of external consultant .

• Familiarity with systems-enabled change, enterprise platforms, and digital transformation initiatives is beneficial, but deep technical expertise is not required .

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending.

• Able to hear and speak into a telephone .

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments

Work conditions & other requirements

• This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment.

• Must have flexible work schedule to accommodate across global business hours

• Travel will be required , up to 10%