Global Customer Support Associate

Job Title:
Global Customer Support Associate

Company:
ibex Pakistan

Location:
Ibex Tower, Shahrah-e-Faisal, Karachi

Job Type:
Full-time | Contract (6 Months) | On-site

Salary:
PKR 90,000 – 100,000

Shift Timings:
4:00 PM – 11:00 AM (Any 9 working hours)

Job Summary

ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.

Key Responsibilities

• Handle inbound customer inquiries from international clients via calls and chat
• Provide accurate information about products, services, and company policies
• Resolve customer issues, complaints, and basic technical/service-related concerns efficiently
• Maintain detailed and accurate records of customer interactions in CRM systems
• Meet individual and team performance targets, including quality and productivity metrics
• Escalate complex issues to relevant departments when required
• Ensure a high level of customer satisfaction and professionalism at all times

Requirements

• O/A Levels or a Bachelor’s degree
• Excellent verbal and written communication skills in English
• Ability to work independently in a fast-paced environment

Benefits

• Transport facility
• Opportunity for permanent employment
• Career growth and advancement within a growing organization

Join ibex Pakistan and be part of a dynamic global customer service team!

Job Type: Full-time

Pay: From Rs90,000.00 per month

Application Question(s):

• Are you comfortable working late-night shifts? Please note that shift timings will be assigned by us.

Experience:

• customer service: 1 year (Preferred)

Language:

• fluent english (Required)

Work Location: In person