What makes DHL great? Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
DHL Same Day is DHL Global Forwarding’s global time critical & white glove service. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it’s the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for our Semiconductor and Automotive clients, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.
Overall Role Purpose
§ Leads a 24/7/365 global operations team and defines input to and lead the implementation of functional strategy.
§ Engages proactively with customers and manage shipments against customer expectations in line with business strategy.
§ Ensures realization of transactional and physical Operations in line with customer requirements, taking corrective actions in case of deviations from customer requirements.
§ Ensures compliance with group business strategy and business environment, adhering to regulations and internal procedures.
§ Manages and drives performance of Operations teams to deliver maximum productivity and customer satisfaction.
Key Responsibilities
§ Formulates and drives global operations strategy in alignment with country-specific business needs and corporate guidelines.
§ Develops and sustains a scalable, efficient international operations network.
§ Leads large-scale projects and initiatives to deliver fast, reliable, and cost-effective solutions.
§ Directs and controls transactional and handling operations across regions.
§ Defines and enforces KPIs to ensure continuous improvement and operational excellence.
§ Benchmarks and embeds best-in-class infrastructure and practices across airfreight operations.
§ Uses performance tools and conducts regular team dialogues to monitor and enhance service levels.
§ Ensures compliance with global standards, local regulations, and internal procedures.
§ Sets and monitors implementation of compliance frameworks, specifications, and operational standards.
§ Develops supplier scorecards and best practice processes to drive continuous improvement.
§ Collaborates with sales and pricing teams to support key customer interactions, bids, RFQs, and presentations.
§ Engages proactively with customers to manage shipments and expectations in line with business strategy.
§ Defines and leads implementation process based on global guidelines.
§ Leads operations teams globally, setting clear objectives and driving performance to achieve budgetary targets.
§ Drives service and process improvement initiatives, including Same Day operations.
§ Evaluates synergies across DHL Group business units to enhance operational efficiency and service delivery.
§ Defines input to and leads the implementation of functional strategies across regions.
Role Requirements
§ 8+ years of solid and proven background in a transportation/freight forwarding leadership role.
§ Exceptional operations background with demonstrated success in process improvement, building and developing cross functional synergies and relationships, and managing a profitable and sustainable domestic and international network.
§ Prior project management successes that lead to increased productivity and cost savings.
§ Proven track record in people management role (leadership, motivation and people skills).
§ Demonstrates strong communication capabilities.
§ Easily capable of making well informed decisions.
Compensation, Benefits & Incentives
§ Competitive Base Salary ($136,000 – $181,000)
§ Annual Bonus and Incentive Programs
§ Retirement Savings Plan with Company Match
§ Employee Stock Purchase Plan
§ Comprehensive Medical, Dental, and Vision Coverage
§ Tuition Reimbursement
§ Generous Paid Time Off
§ Paid Parental and Family Leave
§ Employee Discount Programs
§ Well-being and Mental Health Support
