Global Manager - Business Intelligence

Leads the strategic application of data and analytics to enhance decision-making and operational excellence across DP World's global operations. This role sets the vision for data-enabled transformation initiatives, guiding a portfolio of analytics projects aligned with enterprise priorities, including IoT optimisation, AI adoption, and global platform rollouts such as Zodiac.

In addition, the role plays a pivotal part in driving global innovation, embedding analytics and data intelligence into the ideation, validation, and scaling of breakthrough initiatives. As a strategic partner to the Innovation Office, the incumbent helps ensure that innovation efforts are evidence-based, outcome-driven, and aligned with DP World’s growth and digital transformation ambitions.

KEY ACCOUNTABILITIES:

• Lead strategic business intelligence initiatives to unlock operational efficiencies and growth opportunities across terminals, platforms, and innovation programs.

• Own the analytics vision and roadmap for key programs (e.g. Zodiac, IoT optimisation, AI projects and more), ensuring alignment with enterprise KPIs and DP World’s digitalisation agenda.

• Use Power BI and other visualisation tools to develop interactive dashboards that highlight trends, support performance improvement and inform strategic planning.

• Promote the use of analytics tools and foster a culture of data-driven decision making and continuous improvement.

• Define and govern data structures, models, and frameworks to enhance performance visibility across business units, enabling real-time monitoring and global benchmarking

• Partner with Technology and BI teams to prioritise and influence development of analytics platforms, while staying focused on business value delivery rather than execution.

• Champion the integration of analytics within global innovation programs, collaborating with the Innovation Office, Innogate, and cross-functional teams to evaluate and scale high-impact ideas.

• Represent Global Operations in steering committees and leadership forums, presenting insights, progress updates, and forward-looking analytics strategy.

• Sponsor and mentor regional analytics communities, nurturing a culture of innovation, data maturity, and best practice sharing across business units.

• Support executive communications with impactful storytelling, strategic dashboards, and insights tailored to C-suite and Board-level needs.

• Contribute to enterprise transformation and innovation campaigns (e.g. Innovation Live, Champions Campaign) by embedding analytics in idea validation, tracking, and decision-making.

• Act as senior advisor and business partner to regional heads, COOs, and cross-functional leaders, embedding analytics into strategic decision-making.

• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics or a related field.

• 5-10 years experience in the analysis of business processes and interfaces including, but not limited to container terminal operations, terminal operating systems (Navis, Zodiac, etc), interpreting system documentation, data and/or business process modelling, and data flow/context diagramming.

• Minimum 2 years of experience in Data Analysis and visualization (Power BI, SAP Business Intelligence reports or comparable BI applications).

• Excellent Analytical Skills.

• Proficiency with relational database concepts and report writing tools.

• Understanding on Terminal Planning and Operations processes, standards and procedures. Understanding on Operational and Commercial KPIs and definitions.

• Ability to work and communicate within multi-cultural and multi-national teams within DP World head office as well as DP World business units and regional offices around the world.

• Strong organizational skills. Competent with mainstream office automation, project management, presentation, and communications tools. Executes all job responsibilities and assignments promptly, reliably, and ethically.

• Flexible and adaptable, functions well as a team player in multi-cultural team, remains calm and cheerful under stressful conditions.

• Effective communication and reporting fluently in English language.