Global OCI Application Engineer, Global Security Systems

The Global Physical Security (GPS) Systems Operations Team is seeking a skilled Global OCI Application Engineer to provide critical support for access control, biometric, Physical Identity Access Management (PIAM), lobby kiosk, and other security system applications - such as RightCrowd, HID SAFE, Lenel, and Alcatraz AI - across Oracle’s hyperscale, colocation (Colo), and corporate sites. This role is responsible for implementing configuration changes, resolving integration challenges, and maintaining efficient, secure, and reliable operation of large-scale access control environments.

Work Location: Flex, Bay Area, CA, USA (seeking candidates based in Bay Area & within a commutable distance to Oracle offices in Redwood City, Pleasanton &/or Santa Clara, CA to work in-office generally 2-days or less)

Travel Component: up to 25% travel - some global - may be required, as needed

Responsibilities

• Implement and troubleshoot application configuration changes for access control, biometric, PIAM, and lobby kiosk systems to support evolving business and security needs.
• Resolve integration and connectivity issues within and between security platforms and connected applications, working closely with external vendors and internal teams.
• Provide expert end-user and stakeholder support, addressing access issues, requests, and incidents in a timely fashion.
• Collaborate with business process owners and stakeholders to understand operational requirements, develop implementation strategies, and document best practices.
• Maintain reliable, scalable operations across all supported security applications, proactively monitoring for issues and optimizing system performance.
• Ensure security and compliance through effective management of application rules, playbooks, and system access privileges.
• Assist with testing and deployment of new features, enhancements, and software updates.
Document configuration changes, troubleshooting procedures, and operational workflows to support audits and continual improvement.

Required Qualifications & Key Competencies

• Associate degree (or equivalent experience).
• Minimum 3 years of technical or application support experience, preferably in access control, PIAM, or security system environments.
• Hands-on experience with enterprise access control, biometric, or PIAM applications (e.g., RightCrowd, HID SAFE, Lenel, Alcatraz AI).
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to collaborate across teams and with application vendors in a dynamic, global setting.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
Proactive approach to optimizing system operations and addressing vulnerabilities or inefficiencies.

Desirable Qualifications

• Experience supporting physical security systems at hyperscale, Colo, or enterprise corporate sites.
• Certifications or specialized training on relevant access control and PIAM platforms.
Familiarity with security compliance requirements and audit practices.

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