Global Operations Security Center Manager

Global Operations Security Center Manager – Full Time – Plano, TX

Reports To: Regional Director of Security Operations

Salary: $75,000-$95,000/YR

In-Office: Mon - Fri: 8AM - 5PM

Summary:

The GSOC Manager will be physically present at one of the GSOC locations, providing oversight, incident command, and executive-level coordination during routine operations and critical events.

What We Have To Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Key Responsibilities:

GSOC Design, Build-Out, & Onsite Readiness

• Lead, design and implement GSOC from concept to full operational capability.
• Define GSOC mission, scope, governance, KPIs, and service catalogue.
• Develop and maintain SOPs for data center locations, escalation matrices, runbooks, and crisis playbooks.
• Select, implement, and oversee onsite GSOC technologies, Including:
  • CCTV/VMS and alarm monitoring systems.
  • Access control platforms.
  • Incident and case management tools.
  • Threat intelligence and situational awareness platforms.

Onsite Operations & Incident Command

• Maintain and oversee daily command and control of 24/7 GSOC operations.
• Serve as Incident Commander during critical incidents, emergencies, and crises.
• Provide real-time escalation, decision-making, and executive notifications.
• During critical incidents, coordinate with onsite management and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.
• Ensure accurate documentation, reporting, and after-action reviews.

Onsite Leadership & Workforce Management

• Train and manage GSOC analysts, supervisors, and shift leads.
• Establish shift schedules, staffing models, and coverage plans for data center locations.
• Conduct in-person coaching, performance reviews, and corrective actions.
• Build and sustain a culture of accountability, professionalism, and operational excellence.

Risk, Intelligence, & Compliance

• Monitor and assess real-time global and regional threats impacting operations.
• Produce intelligence briefings, daily situation reports (SITREPs), and executive dashboards to onsite management.
• Ensure GSOC operation centers comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).
• Support audits, inspections, and regulatory reviews of GSOC operation centers.
• Identify opportunities to improve reporting, documentation workflows, and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.

Executive & Stakeholder Engagement

• Serve as the GSOC authority for senior leadership, clients, and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection, travel risk monitoring, and major event security as required.

Competencies

• Hands-on leadership and presence-driven management.

• Crisis decision-making under pressure.

• Strong interpersonal and executive communication skills.

• Operational discipline and attention to detail.

• High ethical standards and discretion.

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
• Required adjusting schedule regularly and working hours necessary to meet operational needs.
• Required ability to handle multiple tasks concurrently.
• Computer usage which may include prolonged periods of data entry.
• Handling and being exposed to sensitive and confidential information.

Position Requirements:

• 18 years of age or older.

• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, or related field (Master’s preferred).

• Standard computer / technology skills needed.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

• Must have right to work in the US.

• Minimum 3 year checkable work/education background.
• Must possess excellent interpersonal and communication skills.
• Excellent organizational skills needed.
• Must have a pro-active approach and be a good problem solver.
• Must have great attention to detail.
• Must be a self- starter.

Qualifications:

Required

• Minimum 5 years of experience managing a GSOC or SOC in a 24/7 operational environment.
• Demonstrated experience building a GSOC or SOC from the ground up, including:
  • Physical GSOC facility design and setup.
  • Technology selection, installation, and integration.
  • SOP, playbook, and governance development.
• Strong working knowledge of physical security systems, incident management, and crisis response.
• Proven experience leading onsite teams in high availability environments.
• Ability to work extended hours, nights, weekends, and respond onsite during emergencies.
• Knowledge and experience of Milestone Systems and LenelS2.

Preferred

• Certifications such as LenelS2 Administrator, CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST-related credentials.

• Experience supporting critical infrastructure, data centers, or global enterprises.

• Military, law enforcement, or intelligence background a plus.

EOE/M/F/Vet/Disabilities

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.