Global Process Manager, re:Cycle Reverse Logistics

The re:Cycle Reverse Logistics Operations team offers worldwide cloud computing providers with a centralized means to sort, function test, in-warranty return, and disposition server and networking assets that break or are no longer needed in the fleet. The RRL Operations Integration team supports operations by developing and administrating the warehouse management and sales systems, as well as the physical operational procedures that make these processes possible. These systems/processes (used by 400+ global users) manage end-to-end traceability of all assets incoming/outgoing and govern every value-add service that RRL performs to ensure maximum asset security and operating efficiency, providing comprehensive reporting for everything that happens in RRL operations along the way. The team is composed of a combination of 1) System Administrators that maintain software/warehouse configurations, incidents or "bugs", and application security, 2) Vendor/Senior Product Managers that work with 3P developers and internal engineering teams to design and implement software changes that support evolving business needs and drive continuous improvement, 3) Vendor Product Analysts that regularly analyze and identify/drive improvement opportunities for efficiencies and performance quality within the application, 4) Data Stewards that maintain and prove data accuracy and authenticity for data collected from these systems, 5) Data Product Managers that develop new reporting capabilities to solve cross-organizational needs as new product features launch and business needs evolve, and 6) Global Process Owners that develop our physical warehouse operation processes and flows to ensure that assets are handled, documented, and tracked in accordance with collective RRL and stakeholder needs across all of our global facilities.

The Operations Integration team is seeking an analytical, vision-driven, and operationally sharp Global Process Manager to lead our newly formed Global Process Owner (GPO) team — a team that is only four months old, growing fast, and in need of a leader who is as excited about building something from the ground up as they are about delivering results against it. This is a people manager role with six direct reports at launch, with room to grow as the business scales and our organization develops deeper specialization across its process domains. Our Global Process Manager will be responsible for the development, performance, and direction of a team of Global Process Owners who collectively own the process paths that govern how RRL operates across packaging, logistics, quality, disposition enablement, new process integration, and services expansion and optimization across all of our global facilities. They will be responsible for building and evangelizing the metrics that define success across each of these domains, driving global understanding and adoption of those metrics, and ensuring that their team is consistently tracking and improving against them. This role operates at the intersection of a wide and complex stakeholder landscape — Safety, Security, Operations, Environmental, Software, Hardware, and more — and our manager must be able to represent the interests of their team and navigate competing priorities with clarity and conviction. With so much in motion and so many competing interests, we need a manager who can quickly identify the biggest priorities and drive against them — someone who understands that not everything can be a priority, and who has the judgment and backbone to make that call. Reviewing and approving process documentation, driving accountability and influencing metrics, enabling “tomorrow’s” operational capabilities, and developing the team to make it all happen is all in a day’s work for our Global Process Manager.

Key job responsibilities

• Review and provide progressive feedback on in-progress work instructions, safety evaluations, process flow charts, and operational documentation across all GPO domains
• Consult with stakeholders and customers to define process requirements ahead of pilots, ensuring cross-functional needs are captured before processes go live
• Engage with Operations, System Administrators, and Software Product teams to ensure process design and system capabilities evolve in lockstep
• Conduct floor walks and process audits to monitor work instruction compliance, coach deviating employees, and close documentation gaps
• Build and drive metrics frameworks across GPO domains, regularly reviewing performance with partner teams to identify and close gaps
• Manage process change and govern change management globally, ensuring documentation updates are communicated, adopted, and enforced
• Proactively engage partner teams to anticipate upcoming operational, system, and business changes before they arrive
• Maintain team visibility, provide regular status updates to leadership, and track sprint and strategic deliverables in tools like Asana
• Represent GPO team priorities on staff and advocate for the resources and support directs need to succeed
• Develop and manage a high-performing GPO team, providing regular feedback and identifying growth opportunities for each direct