Global Programme Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL are seeking candidates for the role of Global Programme Lead for an AV upgrade rollout. This position is a key management role, leading the delivery of global project / programme services for a global Client with whom JLL provides end-to-end services. The position reports to the APAC Head of PMO, but interfaces with internal and Client stakeholders across regions / sub-regions and across service lines. The successful candidate will manage 1x headcount directly, and manage the governance, oversight and implementation of a global programme of work.

The successful candidate will be responsible for:
Leading and mentoring one direct report in India

Implementation of an effective programme structure and process, including project and programme governance and performance management and driving a culture if continuous improvement in process

Oversight of, and point of escalation, for regional and local stakeholders / consultants / vendors

Meet or exceed Client expectations / KPI’s (where used)

Key Responsibilities
Provides accountability to Client for the Project Delivery of Client’s AV upgrade rollout, from strategy to handover to internal Facility Management team.

Own the relationship with Key Stakeholders and assure effective communication from internal Client challenge. Serve as the single point of contact providing accountability and certainty. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.

Establish and maintain a standard set of practices, processes and templates for managing programme consistently and efficiently to reduce project related risk and costs.

Ensure project and program management processes and systems are efficient and effective whilst aligned to business needs

Monitor and report on compliance with Client’s policy, process and management framework where required.

Review existing processes for compliance with wider industry standards and / or international best practice and identify and drive opportunities for strengthening governance / compliance through efficiency and improvement to project management process and methods

Oversee the collection, consolidation and analysis of program data to drive effective decision making

Assist the Client in strategy development and delivery, including, but not limited, to programme planning and defining in-region / country delivery strategy to achieve value for money

Lead initial project ‘due diligence’ stage coordinating business requirements, incorporating in project strategy and supporting Client approval processes.

Lead a team of regional programme / project managers to:

• define, agree and report on project timelines, technical issues and stakeholder engagement for works
• Ensure all work orders and contracts are drafted, approved and executed before starting work on a project
• Provide oversight to all of the global projects, give expert guidance and advice on all matters relating to project delivery.
• On board in-country delivery vendors / project managers and ensure they deliver projects to specification, on time and in budget.
• Take ownership of project / programme reporting, ensuring that the PM’s report accurately, through inhouse PMIS tools or other preferred methods, on the status of the project and project finances
• Ensure that changes to scope or budget are reported on and managed accordingly
• Ensure that project/programme risks are reported on and managed accordingly
• Drive cost assurance and value engineering.

Manage existing performance management frameworks associated with vendors (consultants, contractors and suppliers)

Identify and address areas of concern regarding potential liabilities and risk.

Ensure change management and communication plans are in place and being followed.

Key Roles & Responsibilities internal to JLL
Manage, mentor and develop JLL staff members employed on the programme

Own all commercial and contractual matters in connection with JLL’s services. Ensure all agreements and documentation necessary for invoicing is in place, assure the issue of invoices, drive cash collection and identify opportunities that improve JLL margin without comprising the service provided.

Monitor and review account profitability with Business Line head periodically

Comply with all JLL policies and procedures, including but not limited to ethics and business practice

Key Attributes
+15 years of practical experience in project administration preferred

Experience leading regional project management teams with multiple project project managers.

Ability to lead individuals across a global platform to deliver superior results in client service

Excellent verbal and written communication skills, professional manner and computer literacy

Flexibility with work hours and travel as needed

Highly organized with strong analytical skills

Skill and interest in business development a strong plus

Knowledge of Microsoft Office applications

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.