Golf Reservation Agent - Team Leader

Location: The Track, Meydan Golf

We are currently seeking a dedicated and service-oriented Golf Reservation Agent - Team Leader to join our team at The Track, Meydan Golf. This is a fantastic opportunity for someone passionate about golf, guest service, and maintaining high operational standards in a prestigious golf environment.

Key Responsibilities:

• · Responsible for the reservation team and sets standards and expectations.
• · Delegates effectively to all members of the reservations team.
• · Performs opening and closing procedures for the golf shop and kiosk
• · Responsible for accountability of all sales and money transactions made
• · Acknowledges guests upon entrance into retail facility
• · Assists guests by preparing any special orders requested
• · Collects applicable fees from guests as they arrive
• · Encourages the team to upsell and promote Troon Programs
• · Encourages the team to upsell and promote Wildcards & Golf Lessons
• · Updates daily sales targets for golf academy
• · Prepares golf shop signage
• · Maintains flexibility to take on new and different tasks as directed by the Director of Golf & Admin Executive.
• · Attends Weekly Staff Meetings
• · Track and maintain records of lost and found items.
• · Responsible for 59 club feedback and puts plans in place to enhance our overall performance.
• · Ensures Ball Machine area is kept organized so that items are easy to locate
• · Makes reservations (tee-times, classes, etc) and assists guests on the phone
• · Assists guests by selling wildcard, lesson and providing information in a professional manner
• · Assists with general cleaning of the shop.
• · Works closely with Outside Service Team to facilitate orderly start and play on the golf course
• · Performs other duties as required
• · Incorporates safe work practices in job performance
• · Recommends satisfied guests to complete Google reviews / guest feedback surveys and obtains constructive guest feedback and relays to management
• · Regular and Reliable attendance
• · Performs other duties as required

Requirements:

• Strong communication and interpersonal skills.
• Previous experience in a guest service or golf operations role preferred.
• Ability to work flexible hours including weekends and holidays.
• Physically fit and able to perform tasks that involve lifting, walking, and working outdoors.
• A positive attitude and team-player mindset.

If you’re enthusiastic, reliable, and ready to be part of a dynamic team that values service excellence, we’d love to hear from you.

Job Type: Full-time

Experience:

• Troon Golf Course: 1 year (Required)
• EZ Links system: 1 year (Required)
• Golf Customer Service: 3 years (Required)