GP Receptionist/Administrator

The GP Receptionist is the first point of contact for patients and visitors to the practice. The role involves providing a professional, friendly, and efficient reception and administrative service while ensuring confidentiality is maintained at all times. The receptionist supports the smooth day-to-day running of the practice by managing appointments, handling patient enquiries, and assisting the clinical and administrative teams.

Key Responsibilities

Reception Duties

• Welcome patients and visitors in a courteous and professional manner.
• Answer telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel patient appointments using the clinical system.
• Register new patients and update patient records accurately.
• Manage patient arrivals and notify clinicians of patient attendance.
• Handle general patient enquiries both face-to-face and over the phone.

Administrative Duties

• Process incoming and outgoing correspondence, including emails and letters.
• Scan and file documents accurately into patient records.
• Maintain confidentiality and comply with GDPR and NHS policies.
• Support repeat prescription processes in line with practice procedures.
• Assist with referrals, forms, and other administrative tasks as required.
• Maintain accurate records and data entry.

Communication & Teamwork

• Work collaboratively with GPs, nurses, healthcare assistants, and administrative staff.
• Communicate effectively with patients, relatives, and external organisations.
• Escalate urgent or sensitive issues to the appropriate staff member.

Health & Safety / Compliance

• Follow all practice policies and procedures.
• Maintain patient confidentiality at all times.
• Adhere to infection prevention and control procedures.
• Participate in mandatory training and staff meetings.

Person Specification

Essential Skills & Experience

• Excellent communication and interpersonal skills.
• Good telephone manner and customer service skills.
• Ability to work under pressure in a busy environment.
• Basic IT skills and experience using Microsoft Office.
• Good organisational and time management skills.
• Ability to maintain confidentiality and professionalism.

Desirable Skills & Experience

• Previous experience in a GP surgery or healthcare setting.
• Knowledge of NHS systems such as EMIS.
• Experience handling confidential information.
• Understanding of medical terminology.

Qualifications

Essential

• Good standard of general education, including English and Maths.

Desirable

• NVQ in Administration or Customer Service (or equivalent).

Working Hours

• Part-time / Full-time (as required by the practice).
• Flexibility may be required to cover holidays and sickness.

Personal Attributes

• Friendly and approachable.
• Reliable and punctual.
• Professional appearance and attitude.
• Empathetic and patient-focused.
• Ability to work independently and as part of a team.

Pay: From £12.80 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Experience:

• GP Admin/Receptionist: 1 year (preferred)

Work Location: In person