Graduate Acceptance Engineer MS IT Du

About this opportunity

We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.

What you will do

• Work on the support and maintenance of IT systems with third-party supervision.
• Perform daily routine tasks like health checks, routine maintenance
• Monitors the system or gets alert from monitoring teams and take necessary actions
• Resolve customer trouble tickets and complains on emails
• Entertains service requests from users
• Handle dimensioning, capacity planning, and support the selection of products.
• Study the impacts of the system and write technical documentation.
• Oversee preparation and verification of test results in conjunction to developing test simulators and automation.
• Perform tests of IT systems and define test strategies.
• Analyze test results and alignment with the client, and share critical metric/s with the customer

You will bring

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)
• You should have presentation, communication, and administrative skills.
• Problem solving, critical thinking and knowledge sharing skills.
• Ericsson portfolio awareness
• Applying expertise & technology
• Delivering results and meeting customer expectations
• Planning, organizing, and analyzing.
• You will follow processes and procedures.
• Analytical and task oriented

Additional requirement:

• Arabic speaking mandatory