Grid Manager

Job Purpose:

• Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, Cell sites utilization in his particular Grid.

Job Responsibilities:

Sales:

• Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops
• To ensure quality of gross ads, 3G/4G gross add
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid
• Ensure that timely purchase orders are placed by franchises to ensure availability of stock at all times

Customer Services:

• Handle end-to-end complaint management, CSI Monitoring, quality assurance and customer experience management at franchise

Visibility:

• Coordinate for trade marketing activities regarding brand visibility, BTL activities, trade promotions, market splash, company product visibility, channel awareness, business development and special events in the territory

Planning:

• Identify untapped areas in the assigned territory and guide teams to increase retail penetration
• Guide BDOs in planning sales routes Prepare and submit sales forecast for sims, scratch cards, mini load & recharge on daily/weekly/monthly/basis for effective sales planning Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization

Team Management & Supervision:

• Ensure that staff and retailers are fully trained and equipped with company product knowledge
• To make periodic visits to the market and ensure stock availability in the entire territory
• To ensure that the channel partners stay abreast with all the developments in terms of SOPs, discipline, targets and trade promotions.

Merchandising:

• Responsible for availability of POS material at the outlets.

Business Development:

• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Minimum Bachelor's degree is required

Work Experience:

• Up to 4 to 5 years of experience is required