Group Manager, Product Design

India

Category Design & User Experience

Location Bangalore, India

Job ID 2025-72406

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

At Intuit, our mission is to Power Prosperity Around the World. We achieve this by creating unique products that deliver exceptional customer value. With iconic brands like TurboTax, QuickBooks, Credit Karma and Mailchimp, we serve 100 million customers globally.

The Virtual Expert Platform (VEP) team is at the heart of connecting our customers with expert guidance across all of our products. We drive a multi-billion-dollar Services business (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology to connect with prospects and customers. VEP manages confi gurable, reusable capabilities that connect customers, small and mid-market businesses to all kinds of expertise, from self-help to live support. We collaborate closely with Product, Engineering,and Operations to create seamless experiences for both users and experts.

This role will focus on and build an already world-class design team, by galvanizing the team around a mission, building the team culture and helping to continuously elevate the craft of team members. Intuit has been design driven since its inception. Design-thinking (D4D) is at the core of Intuit’s process and is employed company wide to identify opportunities and iterate through to solutions. As a modern design leader, you are focused not only on people leadership but also creative directing the work with a deep passion for the design details. You will work with some of the world's top design and engineering talent to grow an amazing team doing their best work.

Responsibilities

Lead a world-class product design team while driving differentiation through design in an AI-powered landscape

Lead initiatives of signifi cant scope, complexity, and responsibility to drive creative vision, strategy, and execution

Deeply care about your own design craft, in service of building quality products for our customers

Drive outside-in, customer-centric thinking, doing, and building throughout the process – from vision and exploration to narrowing and curation of every touchpoint
Infl uence cross-functional leaders to think differently, while driving bold decision making in a matrixed environment

Foster a deep understanding and balance of customer, shareholder, and business needs

Qualifications

Bachelor’s or Master’s degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience

At least 12 years of experience in Design, plus at least 5 years leading and managing a team of 5 or more product designers (or similar roles)

Strong communication (written, verbal, and visual), infl uence, and persuasion skills

Track record of leading design teams to deliver high quality and impactful design solutions

Deep knowledge of UX design process and design-thinking process

Passionate about designing customer-driven experiences

Experience planning and building a vision and strategy across functions

Strong business acumen and experience in managing multiple stakeholders and senior leadership expectations (preferably in a large corporation)

Knowledge and experience in delivering product design deliverables such as design prototypes, documentation, design specs, assets (web and mobile), or similar