Group Product Manager

Company Overview

Job Overview

Group Product Manager, Virtual Expert Platform

At Intuit, our mission is to Power Prosperity Around the World. We do this by creating unique products that deliver exceptional customer value. With iconic brands such as TurboTax, QuickBooks, Credit Karma, and Mailchimp, Intuit serves more than 100 million customers globally.

The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidance—through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows. VEP powers a multi-billion-dollar Services business (including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.

VEP delivers configurable, reusable platform capabilities that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products.

We are seeking a Group Product Manager to lead the strategy, execution, and team responsible for core product capabilities within the Virtual Expert Platform. These capabilities are foundational to how customers discover, connect with, and engage experts across channels and journeys, and how AI and humans work together to deliver high-quality, scalable outcomes.

In this role, you will own the product vision and roadmap for critical VEP capabilities while leading and developing a team of product managers. You will balance near-term delivery with longer-term platform evolution, operating with high ownership in a complex, cross-functional environment. This role also serves as a site leadership position within the India Development Center (IDC), contributing to talent development, product excellence, and culture.

Responsibilities

Product Vision & Strategy

• Define and own the product vision and strategy for the Virtual Expert Platform, with a strong focus on AI, HI, and AI + HI experiences that deliver exceptional customer and expert outcomes.
• Ensure the platform enables seamless, reliable, and scalable connections between customers and experts across Intuit’s ecosystem.
• Align platform strategy with Intuit’s broader Services, Customer Success, and Growth objectives.

Roadmap Ownership & Execution

• Lead roadmap development and execution across core platform capabilities such as expert discovery, routing, scheduling, engagement, conversations, and observability.
• Make clear, data-informed prioritization and investment decisions across features, platform foundations, and cross-system integrations.

Customer & Expert-Centric Thinking

• Engage deeply with customers, experts, and service delivery teams to understand end-to-end journeys, operational realities, and failure modes.
• Translate lived experience and qualitative insights into scalable product solutions and measurable improvements.

Outcome-Driven Leadership

• Define success metrics that reflect both customer/expert experience and platform health, including AI-driven and hybrid experiences.
• Use data, experimentation, and feedback loops to continuously improve outcomes.

People Leadership

• Lead, coach, and develop a high-performing team of product managers, setting a strong bar for product craft, ownership, and impact.
• Foster a culture of accountability, learning, and customer obsession.

Cross-Functional Partnership

• Partner closely with engineering, design, data science, operations, service delivery, and go-to-market teams to deliver high-quality, scalable solutions.
• Act as a unifying force across teams to drive clarity, alignment, and execution velocity.

Site Leadership (IDC)

• Serve as a senior product leader within the IDC, contributing to hiring, mentorship, talent development, and culture-building.
• Help raise the bar for product leadership and execution excellence across the site.

Qualifications

Product Leadership Experience

• 8+ years of product management experience, including people leadership, with a strong track record of building and scaling complex platforms or customer-facing systems.
• Experience in platforms, marketplaces, services, communications, or AI-enabled products is a strong plus.

Impact & Ownership

• Proven ability to lead high-impact product areas end-to-end, from strategy through execution, delivering meaningful customer and business outcomes.

Thrives in Ambiguity

• Demonstrated ability to take open-ended, cross-cutting problems and translate them into clear product vision, strategy, and executable plans.

Strategic & Systems Thinking

• Ability to think holistically about customer journeys, expert workflows, AI systems, and platform tradeoffs.

Analytical & Data-Driven

• Strong analytical skills, with experience using data, experimentation, and qualitative insights to inform decisions and measure success.

Technical Fluency

• Comfort engaging in technical discussions related to scalable platforms, AI-enabled systems, and reliability-critical services.

Customer & Expert Obsession

• Deep passion for understanding customer and expert needs and for building products that work in real-world, high-stakes environments.

Cross-Functional Leadership

• Proven ability to influence and align senior stakeholders and cross-functional teams in a matrixed organization.

Executive Presence & Communication

• Strong executive communication skills, with the ability to clearly articulate product strategy, tradeoffs, and outcomes.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: