Group Rooms Coordinator - Marriott Fort Collins, Colorado

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Group Rooms Controller for the Marriott in Fort Collins, Colorado.

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired! Be Empowered! Be You!

“With Marriott’s TakeCare culture, associates are always the heart of our business.” – Bill Marriott

Purpose:

Provide administrative and clerical support to Sales and Catering Managers and the Front Desk to ensure exceptional customer satisfaction. Serve as a key point of communication by professionally operating the hotel switchboard and managing guest and hotel inquiries. Maintain the accuracy of room blocks and reservations, contributing to a seamless guest experience that maximizes satisfaction and operational efficiency, this includes forecasting of room inventory.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Answer all incoming calls promptly in the prescribed manner.


• Process all reservation requests, changes, and cancellations received by computer, phone, fax, or mail.


• Explain guarantee, special rate, and cancellation policies to callers


• Pre-register designated guests and prepare key packets when possible


• Organize and coordinate pre-blocking/ pre-registration for arriving groups.


• Review out of order rooms daily


• Identify any over-commitments.


• Answer questions about property facilities/services and accommodations.


• Follow sales techniques to maximize revenue.


• Communicate information regarding designated VIP reservations.


• Input and access data in reservation system.


• Input group rooming lists using reservations systems, revise room blocks to maintain the required number of rooms available and keep organized files of all groups.


• Set up proper billing accounts according to accounting policies.


• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; than guests with genuine appreciation.


• Type correspondence, reports and forms as well as prepare simple written correspondence.


• Once Sales Manager Contracts are completed, GRC’s responsibility is to create the Group Block in the PMS/Marsha System


• Create new files and monitor trace files; geographic, trace and master cards.


• Prepare coversheets and rooming lists based on room blocks and customer information.


• Send Weekly PHT Reports to the Sales team, and other reports as needed.


• Professional and positive communication with both guests and fellow employees.


• Proactive attitude and Forward thinking when dealing with group blocks, deadlines, and detailing/rooming lists.


• Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.


• Maintain group information, monitor the progress of all room blocks, and communicate with the sales manager and clients regarding the status of upcoming/future groups.


• Assisting with Reservation requests from Group and Corporate Clients


• Enter all special room requests into computer or manual systems and alerts front desk staff, housekeeping and other departments as needed.

OTHER DUTIES/RESPONSIBILITIES

• Monitor and maintain internal keys and logs in compliance with key control procedures.


• Be familiar with hotel, its services and the local area.


• Be familiar with check-in procedures, assist as needed.


• No travel required.


• Hours: Scheduled hours may vary

SUPERVISORY DUTIES - None

Qualifications:

• Experience in previous Rooms Controller or Group Rooms Coordinator role preferred.


• 1-year minimum experience in front desk sales or customer service in the hospitality industry required.


• Previous Marriott experience highly preferred.

What we offer:

• Salary range $20.00 to $24.00 an hour


• Team Driven and Values Based Culture


• Medical/Dental/Vision


• Vacation & Holiday Pay


• Same-day pay available


• Employee Assistance Program


• Career Growth Opportunities/ Manager Training Program


• Reduced Room Rates throughout the portfolio


• Third Party Perks (Movie Tickets, Attractions, Other)


• 401(k)


• Employee assistance program


• Employee discount


• Flexible schedule


• Flexible spending account


• Life insurance


• Parental leave


• Referral program