Group Sales Manager

th Avenue NE — in Redmond Town Center, with free garage parking for employees.

JOB TITLE: GROUP SALES MANAGER

REPORTS TO: General Manager and/or Director of Sales

LodgeWorks is actively hiring for a Group Sales Manager

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because were grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

JOB SUMMARY

The Group Sales Manager is responsible for generating group business for the hotel through proactive sales efforts, relationship building, and strategic prospecting. This role manages the sales process from lead generation through proposal development and contract negotiation, ensuring alignment with the hotels revenue goals. Once business is confirmed, the group is transitioned to the operations team for servicing.

QUALIFICATION STANDARDS

Education & Experience

• Three (3) to four (4) years Experience in a hotel or related field preferred.
• High school diploma oivers licer equivalent required.
• Must have valid drnse for the applicable state.
• Must be fluent in English.

Physical Requirements

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Mental Requirements

• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests, co-workers and reports.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be able to convey information and ideas clearly.

Mental Requirements (Continued)

• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES

• Prospect and secure new group business to achieve revenue targets
• Manager RFPs, proposals, and contact negotiations
• Build and maintain relationships with corporate, association, and third party planners
• Accurately document sales activity and manage accounts within CRM systems.
• Partner with internal teams to ensure a smoooth transition of contracted businesses.

SERVICE ATTITUDE AND COMMUNICATION

• Maintain high standards of personal appearance and grooming, which include compliance with LodgeWorks dress code.
• Must be always friendly, attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
• Comply at all times with LodgeWorks compliance standards and regulations to encourage safe and efficient hotel operations.
• Develop a team player attitude and lead by example for the good of the hotel.

SALES & REVENUE RESPONSIBILITY

• In conjunction with the General Manager and/or Director of Sales, participate in regularly scheduled sales meetings which focus on the number of prospecting and existing calls to be made and the potential business results of these calls.
• Spend the majority of time prospecting/cold calling for new opportunities, thoroughly saturating existing accounts.
• Meet or exceed all established sales goals.
• Make sales appointments and cold calls to consistently prospect accounts for all group segments.
• Successfully perform the sales process (establishing rapport, qualifying, meeting needs, handling objections, and closing).
• Close a sufficient amount of new business from prospecting calls.
• Maintain a good working relationship with existing client base and explore ways to increase revenue from this base.
• Invite clients to the hotel for site tours, lunches, happy hours, breakfast, etc.
• Meet and greet on-site clients.
• Assist in implementing special promotions relating to direct sales segments (parties, sales blitzes, etc.).
• Abide by prime-time selling activities to optimize revenue generating activities.
• Participate in Revenue calls.
• Develop extensive knowledge of the marketplace.
• Participate in maximizing ADR and revenue.

ADMINISTRATIVE AND GENERAL RESPONSIBILITY

• Understand and utilize sales tracking program.
• Keep all files current and organized.
• Follow up on all requests in a timely manner.
• Carry through all assigned tasks within approved timeline.
• Be familiar with company sales policies and hotel rules, and hotel terminology.
• Maintain all compliance standards and regulations to encourage safe and efficient hotel operations.
• Participate in all-employee meetings, events and other functions required by management.
• Attend networking/industry events as needed.
• Entertain clients offsite as needed.
• Some travel required.
Perform any other duties as requested by the General Manager.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Brand: Archer
Address: 7200 164th Ave NE Redmond, WA - 98052
Property Description: Archer Redmond
Property Number: 2780