Growth Marketing & Customer Experience Specialist

About the Role

Preservan Wood Care & Repair is looking for an ambitious, early-career marketing and business development professional to help improve the customer experience and generate more completed jobs for our franchise locations.

This role focuses on continuous improvement across the entire customer journey—from how leads are sourced and nurtured through appointment booking, quoting, follow-up, job completion, and future customer engagement.

This position is intended to be an entry level postion that will include hands on training in the daily activities in varies parts of our business including the Connect Center so that deeply understand our customers, services, franchise locations, and sales process.

As you grow into the position, you will work closely with the Connect Center Lead to identify customer experience gaps, improve processes, analyze results, and develop campaigns that generate more appointments and completed jobs.

What You’ll Do

• Learn the customer journey firsthand through Connect Center training, including calls, lead follow-up, and appointment booking
• Develop a deep understanding of our business, customers, services, franchise markets, and sales process
• Create and manage email, lead-nurture, reactivation, referral, and customer engagement campaigns
• Work closely with the Connect Center Lead to improve the customer experience and team performance
• Review lead, campaign, appointment, quote, conversion, and completed-job data to identify opportunities
• Work with leadership to find gaps and missed opportunities throughout the customer journey
• Develop creative ways to generate traction in local franchise markets
• Test messaging, audiences, offers, workflows, and follow-up strategies
• Improve scripts, CRM workflows, reporting, automation, and customer communications
• Coordinate with outside marketing partners and evaluate campaign performance
• Help build repeatable processes that improve lead conversion, customer satisfaction, and completed-job growth

Who We’re Looking For

You may be a strong fit if you:

• Are ambitious, curious, analytical, and highly self-directed
• Do not wait for someone else to identify every problem or assign every next step
• Enjoy learning how a business works and finding ways to improve it
• Can combine customer feedback, operational observations, and data to make decisions
• Enjoy turning ideas into measurable campaigns and process improvements
• Are comfortable working directly with customers while learning the business
• Take ownership of goals with limited direction
• Want to grow into a marketing, customer experience, or business development leadership role

Qualifications

• Bachelor’s degree in marketing, business, communications, entrepreneurship, or a related field preferred
• Internship, freelance, campus leadership, or personal marketing project experience is welcome
• CRM or email marketing experience preferred; HubSpot experience is a plus
• Strong writing, communication, organization, and analytical skills

Why Join Preservan?

• Help improve the customer journey from lead generation through completed jobs
• Work directly with company leadership and the Connect Center Lead
• Gain experience across marketing, analytics, customer experience, sales, and operations
• Directly influence appointment growth and franchisee success
• Opportunity for advancement based on performance, initiative, and results

Benefits

• Health insurance
• Paid time off
• Performance incentives
• Career advancement opportunities

Pay: $45,000.00 - $65,000.00 per year

Work Location: In person