GSOC Operator - Physical Security

JOB TITLE: GSOC Operator

LOCATION: Hyderabad

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is the world’s largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14 Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.

As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience.

Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME’s 100 Most Influential Companies under the 'Pioneers' category—a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game.

FLUTTER ENTERTAINMENT INDIA

Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global Capability Center for Flutter Entertainment. Now home to 900+ talented colleagues, we are driving the future of entertainment across critical areas like Technology, Infosec, Procurement, Customer, and HR Operations.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination.

We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

OVERVIEW OF THE ROLE

We are looking for a GSOC Operator – Physical Security to join our Global Security Operations Centre (GSOC) team in Hyderabad.

You will be directly accountable for the effective and efficient running of the Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.

24/7 monitoring of significant global events via a selection of closed and open-source information feeds and respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure, employees, operations, and assets globally.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

SKILLS & CAPABILITIES

• Day-to-day operations of the Global Security Operations Centre
• Serve as the hub for monitoring, analysing and interpretation of risks and threats that may affect Flutter Entertainment
• Responding to and investigating alerts raised on various security systems.
• Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad.
• Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
• Ensure procedures and protocols are followed that enable the timely and effective response to incidents
• Management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station
• Answer routine and emergency calls by employees globally.

QUALIFICATION & EXPERIENCE

• Have a minimum of two (2) years’ experience working in a Security Operations Centre, Security Communications Centre, Security/Alarm monitoring centre or other closely related operation
• Have a proven record of accomplishment in customer service
• Possess excellent verbal and written English communication skills
• Can prioritise workload based on urgency and communicate to a range of audiences including to executive management
• Have demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
• Be able to work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crises
• Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results
• Computer proficiency with Microsoft Office suite of products
• Develop concise, fact-based incident reports for distribution to various stakeholders.
• Dispatch physical security, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
• Strong decision-making ability during both crisis and non-crisis situations.
• Able to work with highly confidential information.

As the Ideal Candidate you will have

• Non-English language skills are desirable but not essential for the role
• Graduate in any discipline.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays)
• Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques would be highly beneficial
• Confident and articulate presenter able to concisely deliver key messages

BENEFITS WE OFFER

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs.
• Comprehensive Health Insurance for you and dependents.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance, and a Home Office Setup Allowance.
• Employer PF Contribution, gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards.

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India