GSV Scheduling Specialist

GSV Scheduling Specialist

WHO WE ARE:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 28 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking GSV Scheduling Specialist, eager to tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

Job Summary: Execute daily reminders for upcoming GSV photo shoots via email, text message and phone. Reschedule customers, as needed, by promptly assessing the calendar and creating new appointments. Assist with additional photo editing work, as needed.

Principle Duties and Responsibilities include, but are not limited to:

• Send daily appointment reminders via email, text and phone. Reschedule customers, as needed
• Field in-bound calls from sales reps and customers, providing positive customer service and support, as needed
• Back up the GSV Scheduling Coordinator, as needed, with additional customer or sales rep outreach regarding TBD photo events via email, text or phone
• Assist in overflow photo editing work, as needed
• Any other duties assigned by manager

Core Competencies:

• Working knowledge of computers and Microsoft Office Suite required
• Must be able to multi-task, maintain quality standards, adapt and think on your feet as priorities arise and change, keep yourself organized, and pay very close attention to detail
• Ability to prioritize projects and utilize strong problem solving skills
• Experience managing schedules and appointments a plus
• Being able to work and stay on task with limited interactions with your supervisor

Educational Requirements:

• Four-year college degree preferred, but not required

Functional Demands:

• Ability to sit for extended periods of time performing computer work

AMP Benefits:

• Paid Holidays
• Paid Time Off (PTO) & Paid Volunteer Time Off
• Health Insurance (BCBS of IL)
• Dental Insurance (BCBS of IL)
• Vision Insurance (BCBS of IL)
• 401(k) (Fidelity)

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person