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Guest Communication Executive (Reservation)
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Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.
- An exceptional opportunity to join our high-profile hotel in Istanbul.
- The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
- Be a part of the highly experienced team.
Key accountabilities
- Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
- Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations
- Representing the hotel in accordance with all Peninsula Standards and Service Principles
General requirements
- Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
- Thorough knowledge of customer service needs and techniques.
- Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
- Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
- Fluent English communication proficiency. Expertise in a second language would be desirable.
We look forward to welcoming you to the Peninsula family and receiving your resume.
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