Guest Engagement Agent (Guest Relations)

Job Description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotel, Dubai.

Job Purpose :

To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values.

Job Description:

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Prepare welcome letters for all arriving guests, provide a warm welcome and offer assistance to all guests entering the hotel
• Ensure the lobby is clean, the furniture and newspapers look presentable at all times
• Conduct hotel tours every time it is required
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests and ensure cold and warm towels are always available, as per the number of arrivals
• Prepare departure letters and deliver one day prior to check out date
• Check the arrivals detailed report for the following day and day after to highlight special requests
• Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
• Check guests profile and identify repeat guests and prepare next day’s VIP arrival list
• Check inspected rooms prior to arrival and ensure they are set up according to guest preferences
• Raise purchase orders and requisition for guest supplies and office supplies and keep track of pending orders and monthly requisition costs
• Upsell hotel facilities and conduct hotel tours every time it is required
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times and Update guest preferences and guest feedback in profile notes
• Perform any related duties and special projects as requested by Management

Qualification and Experiences:

Essential:

• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms
• College Degree or Diploma in Hospitality Management or equivalent
• High level of verbal and written English

Desirable:

• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS or similar software