Guest Experience Assistant Manager

Company Description

Gründe für Accor zu arbeiten? Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen. Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst. Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen!

Job Description

We are seeking a dedicated and customer-focused Guest Experience Assistant Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Experience Manager in overseeing daily operations.

• Assist in managing and coordinating guest services to ensure the highest level of customer satisfaction
• Support the Guest Experience Manager in supervising and training front-of-house staff
• Handle complex guest inquiries, requests, and complaints in a professional and timely manner
• Collaborate with various departments to ensure seamless guest experiences across all touchpoints
• Implement and maintain standard operating procedures for guest services
• Monitor and analyze guest feedback to identify areas for improvement
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty
• Ensure compliance with hotel policies, procedures, and local regulations
• Participate in creating and managing guest experience initiatives and special events
• Support the management of departmental budgets and resources

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 3-5 years of experience in hospitality or customer service management, preferably in a luxury hotel or resort setting
• Exceptional customer service skills with a strong focus on guest satisfaction
• Excellent communication and interpersonal skills
• Demonstrated leadership abilities and experience in team management
• Strong problem-solving and conflict resolution skills
• Proficiency in hospitality management software and Microsoft Office suite
• Ability to work flexible hours, including weekends and holidays
• Knowledge of hospitality industry standards and best practices
• Understanding of Saudi Arabian culture and customs
• Fluency in English; Arabic language skills highly preferred
• Hospitality industry certifications (e.g., Certified Hospitality Supervisor) are a plus

Additional Information

Guest Experience Assistant Manager - Your Team and Working Environment:

Join our Guest Experience team in a leadership role focused on supporting daily operations and elevating the overall guest journey. As a Guest Experience Assistant Manager, you will assist in overseeing guest services, handling escalations, coaching team members, and working closely with other departments to ensure service excellence and consistency.

We foster a collaborative and supportive work environment built on teamwork, respect, and continuous improvement. As a key support to the Guest Experience Manager, your leadership, attention to detail, and commitment to guest satisfaction will help create an environment where guests feel valued, confident, and well cared for.

Our Commitment to Diversity & Inclusion:

We are committed to building an inclusive workplace that values diversity and empowers individuals from all backgrounds to grow, lead, and contribute with integrity, passion, and purpose.