Guest Experience Manager

Looking for a Guest Services Manager for a boutique luxury property, who will lead a high-energy, service-driven
team dedicated to creating exceptional guest experiences. This person will be the guests' first point of contact,
ensuring a warm welcome, seamless check-in and check-out processes, and prompt resolution of any
concerns.

Key things for the role:

• Hospitality background (ideally boutique or luxury-leaning)
• Prior supervisory or management experience is a must (currently have 4 Guest Services Agents)
• Calm under pressure, hands-on, visible leader
• Strong communicator who can coach, course-correct, and support the team
• Comfortable working a flexible schedule (weekends/holidays included)
• Needs to be comfortable stepping in to cover shifts, handle last-minute call-outs, and support the team when things get busy
• Must be confident in dealing with high-expectation guests and resolving issues in real time, often independently
• Thrives in a setting where priorities can shift quickly and no two days look the same

Pay: Up to $60,000.00 per year

Work Location: In person