Guest Experience Specialist

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays - You will:

As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:

You will also:

• Act as a primary member of the Guest Experience team in office
• Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.
• Be a member of the ‘messaging’ team to assist guests with booking inquiries, confirmations, and constant communication.
• Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.
• Gain an intimate knowledge of all buildings and units.
• Help launch new locations/units, bringing them from empty to guest-ready.
• Have a knowledge of and be able to sell add-on sales by closing lead opportunities.
• Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.
• Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.
• Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
• Attend daily & weekly team meetings.
• Maintain company culture by having an upbeat and open attitude.
• Brainstorm and take ownership of projects to improve & scale Operations and Procurement systems.
• Assist in additional tasks assigned by the management based on the business needs and bandwidth availability
• Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you

Requirements:

• Must be able to work flexible hours, evening, night and weekend work may be required
• Stable internet connection and A working laptop will be required for night shifts.
• Arabic and English fluency is a must. Russian and Turkish will be considered a plus.
• Effectively manage multiple projects and timelines
• Excellent communicator and comfortable speaking with people over call and email
• Must be self-driven and motivated but able to work with a team
• Creative, responsive, and adaptive in a dynamic and fast-paced environment.
• Strong attention to detail
• Must have the aptitude and desire to learn new competencies and skills
• Prior property management or hospitality experience is a plus
• Has the ability to prioritize and manage multiple projects within timeline and budget
• Must have a genuine “I Can do!” attitude

If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.

Job Type: Full-time