Guest Reception Representative

As a Guest Reception Representative, you will courteously greet guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. You are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.

As the Guest Reception Representative, you will be responsible for:

• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• At least one year of experience in customer service
• High School/GED
• Capacity to prioritize multiple tasks simultaneously in a dynamic environment
• Intermediate digital literacy: Microsoft Office Suite
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Preferred Qualifications:

• Associate's degree or College Diploma

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.