Guest Relation

Key Responsibilities

• Welcome Arabic guests with warmth professionalism.
• Handle reservations inquiries and special requests.
• Coordinate with housekeeping and concierge teams.
• Resolve guest complaints promptly and diplomatically.
• Maintain accurate guest records and profiles.
• Support front desk check-in procedures.
• Ensure VIP guest personalized service delivery.
• Promote hotel facilities and premium services.

Skill & Experience

• Fluent Arabic and English communication skills.
• Strong interpersonal and guest handling abilities.
• Excellent problem solving under pressure situations.
• Knowledge of hospitality management software systems.
• Professional appearance with positive customer attitude.
• Ability to multitask in fast paced environment.