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Guest Relation Coordinator

  • Conduct regular operational audits, inspections, and quality checks in hotels.
  • Monitor compliance with quality standards.
  • Document non‑conformities and assist teams in resolving quality‑related issues.
  • Track and update quality documentation, fact sheet system and checklists.
  • Identify recurring issues and recommend proactive quality improvements.
  • Maintain organized records of audits and inspections.
  • Coordinate implementation of corrective and preventive action plans with department leaders.
  • Monitor customer reviews, survey results, and guest feedback daily.
  • Identify service gaps and communication opportunities for improvement.
  • Collaborate with teams to ensure timely resolution of complaints and service recovery cases.
  • Track guest satisfaction scores and improvement progress.

  • Bachelor’s degree in Business, Quality Management, Hospitality, or a related field.
  • Fluency in the German language is a must
  • Experience in quality department or guest relation
  • Strong analytical and reporting skills.
  • Excellent communication and interpersonal abilities.
  • Detail‑oriented with strong organizational and follow‑up skills.
  • Knowledge of quality systems, , or customer experience frameworks is preferred.
  • Proficiency in MS Office (Excel, Word, PowerPoint).

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