Guest Relation Officer

Job purpose:

To deliver friendly and efficient customer service, creating a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones

This role is open exclusively to UAE Nationals (Emirati) holding a valid Family Book

Job responsibilities:

• Greet and welcome customers confidently and professional manner
Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
Assisting the customers till a sales consultant becomes available
Contacting the customers after two days of their visit to ensure maintaining high level of customer service
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
• Create the lead in Salesforce and transfer to the sales consultant
• Ensure all leads are converted and report to the manager
Creating Leads from Telephone Inquiries and send it to the Sales Team
• To ensure all incoming calls gets answered within three rings
• To ensure all calls will be transferred to the right person within 45 seconds
Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly
• )
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
Support the Delivery in charge/Manager in maintaining & handling test drives
• (Daily)
Support in keeping records of maintenance on the Fleet of Test drive vehicles
Preparation in support of test drives to Sales Executive’s
Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis
• (Daily)
• Assist in obtaining the required maintenance and support suppliers
• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Ability to work under pressure and handle multiple tasks
A professional and friendly demeanor with a focus on customer satisfaction
Proficiency in Microsoft Office and showroom management software (preferred)

Languages

• English, Arabic is desirable