Guest Relations Agent

Join Our Team at Levni Istanbul Hotel Handwritten Collection!
At Levni Istanbul Hotel, part of the Accor Group, we are committed to delivering unparalleled guest experiences in the heart of Istanbul's historic district. We are looking for passionate individuals who are driven by excellence and share our dedication to hospitality, luxury, and cultural enrichment.

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities:

• Greet and welcome guests in a warm, professional manner
• Assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests promptly and effectively
• Coordinate special requests and ensure VIP guests receive outstanding service
• Collaborate with front office and other departments to ensure seamless service
• Provide accurate information about hotel facilities and local attractions
• Contribute to maintaining high guest satisfaction scores

Requirements:

• Degree or background in Hospitality, Tourism, or a related field is preferred
• Proficiency in English (additional languages are a plus)
• Strong communication and interpersonal skills
• Problem-solving attitude with a guest-first approach
• Ability to multitask and stay organized in a fast-paced environment
• Flexible with working hours, including weekends and holidays
• Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus
• Only local resident candidates will be considered.

What We Offer:

• A dynamic and supportive team environment
• Opportunities for growth and professional development
• A modern, guest-centric workplace culture
• Competitive compensation and benefits

To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn.
If you're ready to help us deliver unforgettable guest experiences, we’d love to hear from you!

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