Guest Relations Agent

Job Summary

The Guest Relations Agent serves as the face of the resort, providing exceptional service to VIPs, long-staying guests, and all arriving visitors. The role is key to enhancing guest satisfaction by addressing inquiries, resolving issues promptly, and creating a lasting positive impression.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival.
• Manage check-in/check-out procedures for VIPs and regular guests.
• Handle guest requests, complaints, and feedback efficiently and graciously.
• Maintain regular contact with guests to ensure satisfaction throughout their stay.
• Coordinate with various departments to meet guest needs and preferences.
• Assist with special requests such as restaurant reservations, celebrations, or transport.
• Promote resort services and facilities to enhance the guest experience.
• Maintain accurate guest profiles and records in the system.

Qualifications & Experience

• 1–3 years of experience in guest-facing roles in luxury hospitality.
• Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.
• Highly presentable with a courteous and proactive attitude.
• Strong problem-solving and multitasking skills.
• Knowledge of front office systems (Opera or similar) is preferred.
• Ability to remain calm and composed in high-pressure situations.

What We Offer

• Competitive salary and service charge
• Luxury accommodation and meals provided
• Health insurance and wellness benefits
• Career advancement opportunities within a global brand
• A supportive and elegant working environment

Job Types: Full-time, Permanent

Pay: Up to BD450.000 per month

Experience:

• Guest Relations: 4 years (Required)