GUEST RELATIONS HOST

Requirements and Skills:

• Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment.

• Strong interpersonal and communication skills

• Sufficient computer knowledge ( Microsoft Office, Opera PMS)

• Flexible schedule to meet demands of hotel occupancy.

• Fluent in English and additional European language will be advantage.

• Able to work as team and in remote area.

GENERAL RESPONSIBILITY

Technical Expertise

1. Maintain a friendly, neat and pleasant image to the guests

2. Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.

3. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.

4. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite’s guest.

5. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)

6. Meet and greets arriving guests and bid farewell to departing clients

7. Escort VIP, returning, and Suite guests to the room

8. Handles in room check in for VIP, returning, and Suite guests

9. Updates and helps maintain accurate guest history records in order to give maximum service for returning guests

10. Deliver personal recognition to Alila Link members whenever possible.

11. Be able to handle any queries from Alila Link members.

12. Be able to handle mail and messages.

13. Be tactful to guests complaints, requests and enquiries

14. To utilize guest comment card to give feedback and recommendations for product/service improvement

16. To actively sell the in-house facilities to guests

17. Fully conversant with the hotels facilities and services

22. Maintain an active presence in the lobby

23. To prepares required list reports.

24. Able to conduct Hotel Tour at any time require.

25. Greet and assist the guest with maximum courtesy and attention during their stay.

26. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.

27. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.

28. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.

29. Assist the Duty Manager and Senior Guest Service Agents with their jobs.

30. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests’ needs

31. To contribute to overall operational efficiency by performing other relevant duties assigned.

32. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up

33. To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.