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Guest Relations Manager
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Driven by a passion for creating unique home-grown food concepts, The Independent Food Company is a UAE-based hospitality group behind the region's most beloved brands - SALT, Parker's, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.
The Guest Relations Manager is responsible for delivering exceptional guest experiences by ensuring personalized service, managing guest feedback, and overseeing concierge services to enhance overall satisfaction and loyalty.
- Welcome VIP and repeat guests, ensuring personalized and memorable experiences
- Handle guest inquiries, requests, and complaints promptly and professionally
- Oversee and coordinate concierge services
- Ensure seamless coordination between F&B teams
- Anticipate guest needs and provide tailored experiences and service recovery when required
- Monitor guest satisfaction levels and proactively address service gaps
- Train the team member. Ensure client retention.
- Maintain service standards, SOPs, and brand guidelines at all times
- Manage guest feedback, online reviews, and satisfaction surveys
- Prepare VIP lists, guest preferences, and daily guest reports
- Represent the brand with professionalism, warmth, and a strong service culture
Requirements & Qualifications:
- Proven experience in Guest Relations or Concierge leadership.
- Strong knowledge of local attractions, services, and hospitality networks
- Excellent communication and interpersonal skills
- Ability to handle complaints discreetly and effectively
- Leadership skills with strong attention to detail
Fluency in English; additional languages are an advantage
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