Guest Relations Officer

Location: Dubai
Full-Time | Immediate Start
Experience: 2–3 Years (Hospitality / Holiday Homes)
Languages: Fluent in English; additional languages are a plus.

About Skyline Serenity

Skyline Serenity is a premium holiday home management company in Dubai, offering luxury short-term rentals and personalized guest experiences. We manage exclusive properties across the city and pride ourselves on delivering seamless hospitality, operational excellence, and world-class service.

About the Role

We are seeking a Guest Relations Officer who will serve as the face of Skyline, ensuring that every guest enjoys a smooth, memorable, and exceptional stay. The ideal candidate will be proactive, service-oriented, and hold a valid UAE Driving License to manage guest operations across our portfolio.

Key Responsibilities

• Pre-check apartments before guest arrival & ensure everything is in perfect condition
• Report & resolve any issues with maintenance/cleaning before check-in
• Welcome guests warmly during check-in & check-out
• Handle all guest inquiries, requests, and complaints with professionalism
• Coordinate with reservations, operations & housekeeping teams
• Drive between properties across Dubai for guest assistance or operational needs.
• Secure positive guest reviews by ensuring top-quality experiences
• Maintain accurate records of all guest and property activities.
• Be proactive in resolving problems and maintaining a 5-star standard

What We’re Looking For

• 2–3 years’ proven experience in hospitality / holiday homes (mandatory)
• Valid UAE Driving License (mandatory)
• Strong communication and interpersonal skills.
• Fluent in English; additional languages are a plus.
• Presentable, professional appearance with a customer-first attitude.
• Flexibility to work weekends, evenings, and on-call rotations as needed.

Why Join Us?

Work with a fast-growing international holiday homes brand
Competitive salary + benefits
Be part of a Young, Energetic, and Supportive team
Career growth opportunities in hospitality & guest experience

Your role is key in creating memorable guest stays — and turning every experience into a 5-star review!

Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

• Do you hold a valid UAE driving license and have at least 1 year of driving experience in Dubai?

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Language:

• Arabic (Preferred)

Location:

• Dubai (Required)