Guest Relations Officer

We are hiring a professional and confident Female Guest Relations Officer who can manage guest interactions smoothly and maintain high service standards.

Requirements

• English & Hindi – Mandatory
• Arabic – Added advantage
• Minimum 1 year hotel experience in a similar position
• Strong communication and guest-handling skills
• Ability to manage guest complaints politely but firmly
• Confident lobby presence with continuous guest engagement
• Ability to upsell rooms and hotel services
• Must coordinate effectively with FO, HK, and other departments
• High grooming standards and professional attitude

Responsibilities

Welcome all guests and provide smooth assistance from arrival to departure

• Handle guest queries, requests, and complaints with confidence
• Ensure VIP and special requests are managed properly
• Maintain a professional lobby presence at all times
• Promote hotel services and upsell wherever possible
• Prepare and maintain guest feedback, preferences, and follow-ups
• Support front office operations whenever required

Job Types: Full-time, Permanent

Pay: From AED1,200.00 per month